You can use the Self-Care Portal to refund a subscription payment that is in a closed batch.
Note: If the payment is in an open batch, you can void the payment. For more information about how to void a payment, go to Void a subscription payment.
- Log in to https://payments.payroc.com/merchant/selfcare/.
- From the navigation menu, select Customers, and then select Subscriptions.
- Locate the subscription that has the payment that you want to refund.
- From the Action column, select
, and then select View Payment History. - Select the Closed Transactions tab.
- Locate the payment that you want to refund.
- From the Action column, select Refund.
- In the Amount to be refunded box, enter the refund amount.
- In the Reason box, enter the reason for the refund.
- Select REFUND.