You can use the Self-Care Portal to void a subscription payment that is in an open batch.
Note: If the payment is in a closed batch, you can refund the payment. For more information about how to refund a payment, go to Refund a subscription payment.
- Log in to https://payments.payroc.com/merchant/selfcare/.
- From the navigation menu, select Customers, and then select Subscriptions.
- Locate the subscription that has the payment that you want to void.
- From the Action column, select
, and then select View Payment History. - Select the Open Transactions tab.
- Locate the payment that you want to void.
- From the Action column, select , and then select Void.
- On the confirmation screen, select OK.