You can use the Self-Care Portal to run a card refund from the virtual terminal or from a closed-batch transaction. After you run a refund, the transaction type changes to REFUND.
Note: If the transaction is in an open batch, you can void the transaction. For more information about how to void a transaction, go to Void a transaction.
Run a referenced card refund from the virtual terminal
- Log in to https://payments.payroc.com/merchant/selfcare/.
- From the navigation menu, select Virtual Terminal, and then select Refund.
- In the OrderID box or the Unique Ref box, enter the order ID or the unique reference number of the transaction that you want to refund.
- From the list of transaction, select the transaction that you want to refund.
- In the Amount to be refunded box, enter the refund amount.
- In the Reason box, enter the reason for the refund.
- Select REFUND.
- On the confirmation screen, select OK. When the refund is complete, the portal displays the transaction receipt.
Run a card refund from a closed-batch transaction
- Log in to https://payments.payroc.com/merchant/selfcare/.
- From the navigation menu, select Reporting, and then select Closed Batch.
- Locate the transaction that you want to refund.
- From the Action column, select
, and then select Refund. - In the Amount to be refunded box, confirm the refund amount.
- In the Reason box, enter a reason for the refund.
- To confirm that you want to refund the transaction, select REFUND.