Refund a transaction

Use Roc Terminal+ dual pricing mode to refund a transaction.

  1. Tap Main Menu ≡.
  2. Tap PAYMENT > CARD > REFUND.
  3. Type the refund amount, and then tap Enter.
  4. Ask your customer to swipe, insert, or tap their card.
    1. To manually enter the card details, tap Enter Manually.
  5. Select a receipt method.
    • To print a physical copy of the receipt, tap Print receipt.
    • To send a digital copy, enter your customer’s mobile number, and then tap SMS Receipt.