You can use the virtual terminal in the Self-Care Portal to run a bank transfer refund with Automated Clearing House (ACH).

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. From the navigation menu, select Virtual Terminal, and then select Bank Transfer Refund.
3. From the Payment Type dropdown menu, select ACH.
4. In the Amount box, enter the refund amount.
5. In the Reason box, enter the reason for the refund.
6. In the Accountholder Name box, enter the name of the customer.
7. From the SEC Code dropdown menu, select PPD - Prearranged Payment and Deposit.
8. Enter the customer's bank account details:
   1. From the Account Type dropdown menu, select Checking or Savings.
   2. In the Routing Number box, enter the routing number of the customer's bank.
   3. In the Account Number box, enter the account number of the customer's bank account.
9. Select REFUND. When the refund is complete, the portal displays the transaction receipt.