Print a receipt from the Self-Care Portal

Self-Care Portal

Use the Self-Care Portal to print a receipt for a transaction. The steps you need to follow depend on the payment method the customer used and whether the transaction is in an open or closed batch:

• Print a receipt for a card transaction from an open batch
• Print a receipt for a card transaction from a closed batch
• Print a receipt for a bank transfer transaction from an open batch
• Print a receipt for a bank transfer transaction from a closed batch

Print a receipt for a card transaction from an open batch

1. Log in to https://payments.payroc.com/merchant/selfcare/ (opens in a new tab).
2. In the navigation menu, select Reporting, and then select Open Batch.
3. Locate the transaction. If you need help finding it, go to [Search for a transaction].
4. From the action column, select [action icon], and then select Print Receipt.
5. Select MERCHANT COPY or CARDHOLDER COPY.
6. Use your printer to print the receipt.

Print a receipt for a card transaction from a closed batch

1. Log in to https://payments.payroc.com/merchant/selfcare/ (opens in a new tab).
2. In the navigation menu, select Reporting, and then select Closed Batch.
3. Select the Transactions tab.
4. Locate the transaction. If you need help finding it, go to [Search for a closed batch].
5. From the action column, select [action icon], and then select Print Receipt.
6. Select MERCHANT COPY or CARDHOLDER COPY.
7. Use your printer to print the receipt.

Print a receipt for a bank transfer transaction from an open batch

1. Log in to https://payments.payroc.com/merchant/selfcare/ (opens in a new tab).
2. In the navigation menu, select Reporting, and then select Bank Transfers Open Batch.
3. Locate the transaction. If you need help finding it, go to [Search for a transaction].
4. From the action column, select [action icon], and then select Print Receipt.
5. Select CUSTOMER COPY.
6. Use your printer to print the receipt.

Print a receipt for a bank transfer transaction from a closed batch

1. Log in to https://payments.payroc.com/merchant/selfcare/ (opens in a new tab).
2. In the navigation menu, select Reporting, and then select Bank Transfers Closed Batch.
3. Select the Transactions tab.
4. Locate the transaction. If you need help finding it, go to [Search for a closed batch].
5. From the action column, select [action icon], and then select Print Receipt.
6. Select CUSTOMER COPY.
7. Use your printer to print the receipt.

Related articles

• Void a transaction on the Self-Care Portal
• Run a card refund on the Self-Care Portal
• Capture a pre-authorization on the Self-Care Portal
• Change transaction status using the Self-Care Portal