support
Talk to support
← Help library

Updated 2026-07-27

Run a card refund on the Self-Care Portal

Self-Care Portal

Use the Self-Care Portal to run a card refund from the virtual terminal or from a closed-batch transaction. After you run a refund, the transaction type changes to REFUND.

Run a referenced card refund from the Virtual Terminal

  1. Log in to https://payments.payroc.com/merchant/selfcare/ (opens in a new tab).
  2. From the navigation menu, select Virtual Terminal, and then select Refund.
  3. In the OrderID box or the Unique Ref box, enter the order ID or the unique reference number of the transaction that you want to refund.
  4. From the list of transaction, select the transaction that you want to refund.
  5. In the Amount to be refunded box, enter the refund amount.
  6. In the Reason box, enter the reason for the refund.
  7. Select REFUND.
  8. On the confirmation screen, select OK. When the refund is complete, the portal displays the transaction receipt.

Run a card refund from a closed-batch transaction

  1. Log in to https://payments.payroc.com/merchant/selfcare/.
  2. From the navigation menu, select Reporting, and then select Closed Batch.
  3. Locate the transaction that you want to refund.
  4. From the Action column, selectMore options, and then select Refund.
  5. In the Amount to be refunded box, confirm the refund amount.
  6. In the Reason box, enter a reason for the refund.
  7. To confirm that you want to refund the transaction, select REFUND.