Void a transaction on the Self-Care Portal

Void a card transaction 

Self-Care Portal

You can use the Self-Care Portal to void a transaction that is in an open batch. After you void a transaction, its status changes to VOID.

Note: If a transaction is in a closed batch, you can refund the transaction. For more information about how to refund a transaction, go to Refund a transaction.

Sign in to https://payments.payroc.com/merchant/selfcare/.

On the side menu, select Reporting, and then select Open Batch.

Locate the transaction that you want to void.

From the Action column, select , and then select Void.

To confirm that you want to void the transaction, select OK.

1. Sign in to https://payments.payroc.com/merchant/selfcare/.
2. On the side menu, select Reporting, and then select Open Batch.
3. Select the ALL TRANSACTIONS tab.
4. Locate the transaction that you want to void.
5. From the Action column, select , and then select Void.
6. To confirm that you want to void the transaction, select OK.

Void a transaction with dual pricing on your Roc Terminal+ device Void a subscription payment on the Self-Care Portal

Void a transaction on the Self-Care Portal

Self-Care Portal

You can use the Self-Care Portal to void a transaction that is in an open batch. After you void a transaction, its status changes to VOID.

Note: If a transaction is in a closed batch, you can refund the transaction. For more information about how to refund a transaction, go to Refund a transaction.



Void a card transaction 

Sign in to https://payments.payroc.com/merchant/selfcare/. On the side menu, select Reporting, and then select Open Batch. Select the ALL TRANSACTIONS tab. Locate the transaction that you want to void. From the Action column, select , and then select Void. To confirm that you want to void the transaction, select OK.

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