You can use the Self-Care Portal to void a transaction that is in an open batch. After you void a transaction, its status changes to VOID.
Note: If a transaction is in a closed batch, you can refund the transaction. For more information about how to refund a transaction, go to Self-Care Portal: Refund a transaction.
Void a card transaction
- Sign in to https://payments.payroc.com/merchant/selfcare/.
- On the side menu, select Reporting, and then select Open Batch.
- Select the ALL TRANSACTIONS tab.
- Locate the transaction that you want to void.
- From the Action column, select
, and then select Void. - To confirm that you want to void the transaction, select OK.