Void a transaction

Use your device to cancel a transaction that is in an open batch

Note: You can void sales and refunds if they're in an open batch. If the sale is in a closed batch, run a refund. 

 

You can use your device to void the last transaction or void a different transaction.

  1. Tap , and then tap Main Menu.
  2. Tap Void
  3. Void a transaction.
    • To void the last transaction, tap Void Last Transaction.
    • To void a different transaction, tap Void Card Transaction, and then tap the transaction that you want to void. 
  4. Confirm that the transaction details are correct, and then tap Void
  5. Enter your supervisor credentials:
    1. Tap Supervisor Id, and then enter your user ID.
    2. Tap Supervisor Password, and then enter your password.
    3. Tap Login.
  6. (Optional) To print an extra copy of the receipt, tap Print Merchant Copy.
  7. (Optional) To email a copy of the receipt to the customer, tap Email and Text Receipt, and then complete the following steps:
    1. Tap Email.
    2. Ask your customer to enter their email address.
    3. Tap Send
    4. To return to the previous screen, tap Cancel
  8. (Optional) To send a copy of the receipt to the customer by SMS, tap Email and Text Receipt, and then complete the following steps:
    1. Tap Text SMS.
    2. From the Country drop-down menu, select the customer's country.
    3. Tap Mobile, and then ask your customer to enter their phone number.
    4. Tap Send.
    5. To return to the previous screen, tap Cancel
  9. To return to the main menu, tap Back to Main Menu.