You can use the Self-Care Portal to process a refund for a transaction that is in a closed batch. After you run a refund, the transaction type changes to REFUND.
Note: If the transaction is in an open batch, you can void the transaction. For more information about how to void a transaction, go to Void a transaction.
Run a card refund
- Sign in to https://payments.payroc.com/merchant/selfcare/.
- On the side menu, select Reporting, and then select Closed Batch.
- Locate the transaction that you want to refund.
- From the Action column, select
, and then select Refund. - In the Amount to be refunded box, confirm the refund amount.
- In the Reason box, enter a reason for the refund.
- To confirm that you want to refund the transaction, select REFUND.