Refund a subscription payment on the Self-Care Portal

Self-Care Portal

You can use the Self-Care Portal to refund a subscription payment that is in a closed batch.

Note: If the payment is in an open batch, you can void the payment. For more information about how to void a payment, go to Void a subscription payment.

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. From the navigation menu, select Customers, and then select Subscriptions.
3. Locate the subscription that has the payment that you want to refund.
4. From the Action column, select  , and then select View Payment History.
5. Select the Closed Transactions tab.
6. Locate the payment that you want to refund.
7. From the Action column, select Refund.
8. In the Amount to be refunded box, enter the refund amount.
9. In the Reason box, enter the reason for the refund.
10. Select REFUND.

Delete a subscription on the Self-Care Portal Edit a subscription on Roc Terminal+

Refund a subscription payment on the Self-Care Portal

Self-Care Portal

You can use the Self-Care Portal to refund a subscription payment that is in a closed batch.

Note: If the payment is in an open batch, you can void the payment. For more information about how to void a payment, go to Void a subscription payment.

Log in to https://payments.payroc.com/merchant/selfcare/. From the navigation menu, select Customers, and then select Subscriptions. Locate the subscription that has the payment that you want to refund. From the Action column, select , and then select View Payment History. Select the Closed Transactions tab. Locate the payment that you want to refund. From the Action column, select Refund. In the Amount to be refunded box, enter the refund amount. In the Reason box, enter the reason for the refund. Select REFUND.

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Delete a subscription on the Self-Care Portal Edit a subscription on Roc Terminal+