Fees in your statement
Your statement contains a list of fees associated with your merchant account. There are four types of fees:
Interchange fees
The cardholder’s issuing bank charges you an interchange fee when the cardholder makes a purchase with their credit or debit card. This fee covers the cost of processing and authorizing the transaction.
For each transaction, the interchange fee is a percentage of the transaction amount plus a fixed amount.
Card association fees
Card brands charge you a card association fee when you use their network.
For each transaction, the card association fee is either a percentage of your transaction amount or a fixed amount.
Payroc fees
We charge you a fee for handling each card transaction.
For each transaction, we charge a percentage of your transaction plus a fixed amount.
Miscellaneous fees
You are charged miscellaneous fees from Payroc and third-party services. The following table describes common fees that you might see in your statement.
| Fee | Description |
|---|---|
| Address Verification Service (AVS) | Fee that we charge for each transaction that requires address verification. |
| Annual Fee | Annual fee that we charge for the maintenance of your merchant account. |
| Auths Misuse | Fee that the card brand charges for each transaction that you’ve authorized but don’t settle within the designated time frame. |
| Auths Only & Declines | Fee that we charge for each declined transaction or unsettled transaction. |
| Batches | Fee that we charge for each batch that you closed during the month. |
| Chargeback Fee | Fee that we charge for processing each chargeback dispute on your account. |
| Hardware Advantage | Monthly fee that we charge if you are enrolled in the Hardware Advantage Plan, which is an extended device protection program. |
| Monthly Maintenance | Monthly fee that we charge for the maintenance of your merchant account. |
| PCI Noncompliance Fee | Fee that we charge if you don’t comply with PCI’s minimum requirements for processing card payments. |
| PIN Based Sales | Fee that we charge for each debit transaction that requires PIN entry. |
| Platinum Security PCI | Monthly fee or annual fee that we charge for access to SecureTrust, which is our Payment Card Industry (PCI) compliance partner. SecureTrust helps you become PCI-DSS compliant. For more information, go to Introduction to PCI DSS. |
| Regulatory Assistance Program | Fee that we charge to cover the costs associated with your 1099-K form preparation. For more information about your 1099-K form, go to Understanding your Form 1099-K. |
| Retrieval Fee | Fee that we charge for processing each retrieval request. |
| Signature Based Sales | Fee that we charge for each credit card transaction that requires a signature. |
| Voice Authorization | Fee that we charge each time you use the voice authorization number to authorize a transaction. |
| Wireless Monthly | Monthly fee that we charge for processing transactions through a wireless terminal. |
| Wireless Transaction | Fee that we charge for each transaction that you process through a wireless terminal. |
| Zero Floor Limit | Fee of $0.10 that the card brand charges for each transaction that you process without an original authorization code. |