Return your payment device
The return process depends on the type of device you have:
- Return a leased or rented device – You lease a device under a contract or rent a device for a monthly fee. You can return the device when:
- Your lease or rental ends.
- You close your Payroc account.
- You need to replace a damaged device.
- Return a loaned device – Payroc lends you a device to try before you decide whether to sign up with us. You can return the device when the loan period ends.
If you have a Bodega Ai point-of-sale (POS) system, go to Return a Bodega Ai POS system.
Return a leased or rented device
- To return a leased or rented device, contact Tech Capital Group (TCG), the company that manages your lease or rental. You can call TCG at 866-824-5327 or email them at TCGleasing@techcapgroup.com.
Return a loaned device
- Call our Customer Support Team at 888-477-4500.
- During the call, confirm the following details:
- Your merchant ID or doing business as (DBA) name
- The device you're returning
- The email address where you want to receive the return postage label
- The address you're shipping the device from
- Locate the prepaid return postage label that we send to your email address.
- Use the label to ship the device back to Payroc.
Return a Bodega Ai POS system
- To return a Bodega Ai POS system, email our POS Team at POSreturns@payroc.com.