Contact us
Account management
What type of issue do you have?
Processor
What does your merchant ID (MID) begin with?
52
Which WorldPay support options do you need?
Speak with a representative
Merchant support
Hours: Monday to Friday, 8:00 AM to 5:00 PM EST
Call 1-800-621-8931.
After-hours support
For support outside of regular hours, contact WorldPay directly at 1-800-683-2289.
Complete a voice authorization
Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check.
To complete a voice authorization with Worldpay, call 1-800-645-9120.
For more information about how to complete a voice authorization, go to Complete a voice authorization.
Access my merchant account
To access your merchant account, go to https://www.accessmyiq.com/login.
Manage and validate PCI compliance
To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either:
Go to the PCI Portal.
Call 1-833-534-8422.
Track and manage chargebacks
To track and manage your chargebacks, either:
Go to the Chargeback Portal.
Call 1-800-667-9573.
1
Is your MID 8-digits long?
Yes
Which WorldPay support options do you need?
Speak with a representative
Merchant support
Hours: Monday to Friday, 8:00 AM to 5:00 PM EST
Call 1-800-621-8931.
After-hours support
For support outside of regular hours, contact WorldPay directly at 1-800-683-2289.
Complete a voice authorization
Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check.
To complete a voice authorization with Worldpay, call 1-800-645-9120.
For more information about how to complete a voice authorization, go to Complete a voice authorization.
Access my merchant account
To access your merchant account, go to https://www.accessmyiq.com/login.
Manage and validate PCI compliance
To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either:
Go to the PCI Portal.
Call 1-833-534-8422.
Track and manage chargebacks
To track and manage your chargebacks, either:
Go to the Chargeback Portal.
Call 1-800-667-9573.
No
If you don't know your MID, contact our Support Team for assistance:
Email cs@payroc.com.
Call 1-888-477-4500.
7, 8, or 9
Is your MID 7-digits long?
Yes
Which WorldPay support options do you need?
Speak with a representative
Merchant support
Hours: Monday to Friday, 8:00 AM to 5:00 PM EST
Call 1-800-621-8931.
After-hours support
For support outside of regular hours, contact WorldPay directly at 1-800-683-2289.
Complete a voice authorization
Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check.
To complete a voice authorization with Worldpay, call 1-800-645-9120.
For more information about how to complete a voice authorization, go to Complete a voice authorization.
Access my merchant account
To access your merchant account, go to https://www.accessmyiq.com/login.
Manage and validate PCI compliance
To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either:
Go to the PCI Portal.
Call 1-833-534-8422.
Track and manage chargebacks
To track and manage your chargebacks, either:
Go to the Chargeback Portal.
Call 1-800-667-9573.
No
If you don't know your MID, contact our Support Team for assistance:
Email cs@payroc.com.
Call 1-888-477-4500.
434, 5166, or 708
Which Fiserv support options do you need?
Speak with a representative
Merchant support
Hours: Monday to Friday, 8:00 AM to 6:00 PM CST
If you have questions about funding, billing, or statements, call our Merchant Support Team at 1-800-204-6431.
If you have questions about your terminal configuration, payment processing, or the gateway, call our Tech Support Team at 1-800-572-2267.
After-hours support
For support outside of regular hours, call 1-800-228-0210.
Complete a voice authorization
Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check.
If your MID begins with 434 or 5166, call 1-800-228-1122.
If your MID begins with 708, call 1-800-645-9120.
For more information about how to complete a voice authorization, go to Complete a voice authorization.
Access my merchant account
To access your merchant account, go to https://www.youraccessone.com/64_ms_login.aspx.
Manage and validate PCI compliance
To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either:
Go to the PCI Portal.
Call 1-844-218-5392.
Track and manage chargebacks
To track and manage your chargebacks, either:
Go to the Chargeback Portal.
Call 1-800-672-5007.
7641 or 8959
What TSYS support options do you need?
Speak with a representative
Merchant support
Hours: Monday to Friday, 8:00 AM to 6:00 PM CST
If you have questions about funding, billing, or statements, call our Merchant Support Team at 1-800-204-6431.
If you have questions about your terminal configuration, payment processing, or the gateway, call our Tech Support Team at 1-800-572-2267.
After-hours support
For support outside of regular hours, call 1-800-228-0210.
After-hours device support
For device support outside of regular hours, call the number for your device:
Desk 3500, Desk V400, or Desk VX520: 1-800-552-8227
PAX: 1-877-859-0099
Dejavoo: 1-877-358-6797
Valor: 1-800-615-8755
Complete a voice authorization
Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check.
To complete a voice authorization with TSYS, call 1-800-291-4840.
For more information about how to complete a voice authorization, go to Complete a voice authorization.
Access my merchant account
To access your merchant account, go to https://merlinkresponse.com.
Manage and validate PCI compliance
To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either:
Go to the PCI Portal.
Call 1-833-571-3928.
Track and manage chargebacks
To submit documentation for a dispute or chargeback, either:
Go to our online portal.
Send the documentation by fax to 1-706-644-5210.
For assistance with chargebacks, call 1-866-637-5467.
I don't know my MID
If you don't know your MID, contact our Support Team for assistance:
Email cs@payroc.com.
Call 1-888-477-4500.
Gateway
Which gateway are you using?
My gateway is not listed or I don't know my gateway
If your gateway is not listed or if you don’t know your gateway, contact our Support Team for assistance:
Email cs@payroc.com.
Call 1-888-477-4500.
Other
If you have other issues, contact our Support Team for assistance:
Email cs@payroc.com.
Call 1-888-477-4500.