Use the Self-Care Portal to print a receipt for a transaction. The steps you need to follow depend on the payment method the customer used and whether the transaction is in an open or closed batch:

• Print a receipt for a card transaction from an open batch
• Print a receipt for a card transaction from a closed batch
• Print a receipt for a bank transfer transaction from an open batch
• Print a receipt for a bank transfer transaction from a closed batch

Print a receipt for a card transaction from an open batch

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. In the navigation menu, select Reporting, and then select Open Batch.
3. Locate the transaction. If you need help finding it, go to [Search for a transaction].
4. From the action column, select [action icon], and then select Print Receipt.
5. Select MERCHANT COPY or CARDHOLDER COPY.
6. Use your printer to print the receipt.

Print a receipt for a card transaction from a closed batch

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. In the navigation menu, select Reporting, and then select Closed Batch.
3. Select the Transactions tab.
4. Locate the transaction. If you need help finding it, go to [Search for a closed batch].
5. From the action column, select [action icon], and then select Print Receipt.
6. Select MERCHANT COPY or CARDHOLDER COPY.
7. Use your printer to print the receipt.

Print a receipt for a bank transfer transaction from an open batch

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. In the navigation menu, select Reporting, and then select Bank Transfers Open Batch.
3. Locate the transaction. If you need help finding it, go to [Search for a transaction].
4. From the action column, select [action icon], and then select Print Receipt.
5. Select CUSTOMER COPY.
6. Use your printer to print the receipt.

Print a receipt for a bank transfer transaction from a closed batch

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. In the navigation menu, select Reporting, and then select Bank Transfers Closed Batch.
3. Select the Transactions tab.
4. Locate the transaction. If you need help finding it, go to [Search for a closed batch].
5. From the action column, select [action icon], and then select Print Receipt.
6. Select CUSTOMER COPY.
7. Use your printer to print the receipt.