After a customer makes a payment through a payment link, we automatically email the customer a copy of the receipt. If the customer didn’t receive the receipt, you can resend it.

To resend a copy of the receipt to the customer, complete the following steps:

1. Sign in to payments.payroc.com/merchant/selfcare/.
2. From the side menu, select Customers, and then select PayByLink.
3. Locate the payment link that the customer used.
4. From the Action column, select , and then select Payment History.
5. Locate the customer who made the payment.
6. From the Action column, select , and then select Resend Cardholder Receipt.
7. From the Email box, confirm the customer’s email address. If the email address is incorrect, update it, and then select Update Cardholder email.
8. From the Receipt Language dropdown menu, select a language for the receipt.
9. Select RESEND.