You can use the Roc Terminal+ web portal to configure your payment device to accept tips from customers. 

You can set up tips in one of the following ways:

• Prompt for tips during a sale - Devices prompt your customers to add a tip before they make payment. Use tip prompts if you are a retail business, for example, you have a cafe or a convenience store.
• Adjust tips after a sale - Use your device to take payment that doesn't include a tip. The customer can then choose to tip by writing a tip amount on their receipt, and after you can adjust the payment. Use tip adjustments if you are a service-based business, for example, you have a restaurant or a bar.
• Prompt for tips during a sale and adjust tips after a sale - Offer both tip prompts during a sale and tip adjustments after a sale. 

Constraints for tip adjustments

To accept tip adjustments after a sale, you can't use a pricing program like RewardPay or Consumer Choice, and you must also have one of the following Merchant Category Codes (MCC):

• Taxis or Limos - 4121
• Restaurants - 5812
• Bars or Taverns - 5813
• Beauty or Barbers - 7230
• Health or Beauty - 7298

If you use RewardPay or Consumer Choice, or you have a different category code, you can still prompt for tips during a sale. 

How to set up tips for your device

To set up accept tips for a device, complete the following steps:

1. Enable tipping for your device.
2. Configure your tip settings.
3. Download updates to your device.

Step 1. Enable tipping for your device

1. Log in to https://terminalplus.rocpos.com/login.
2. On the side menu, select Device Management.
3. (Optional) Search for your device using one of the following criteria:
   • Endpoint identifier (EPI) of your device
   • Serial number of your device
   • Model number of your device
   • Doing Business As (DBA) name associated with your device
   • Store name associated with your device
4. Select the EPI of your device.
5. Select EDIT PARAMETERS > Tip, Tax & Differential > Tip.
6. Turn on Tip Option.

Step 2. Configure your tip settings

You can configure your tip settings in one of the following ways:

• To prompt for tips during a sale, go to Set up tip prompts.
• To adjust tips after a sale, go to Set up tip adjustments.
• To do both, go to Set up tip prompts and tip adjustments.

Set up tip prompts 

1. To prompt for tips during card sales, turn on Tip On Screen.
2. To prompt for tips during cash sales, turn on Tip For Cash.
3. In the Max Tip section, set the maximum tip percentage and amount that you can accept.
4. (Optional) To display a button for no tips, turn on Show No Tip Button. 
5. Choose whether you want to display tip suggestions on your device:
   • If you want to display tip suggestions on your device, go to Display tip suggestions on your device.
   • If you don’t want to display tip suggestions on your device, go to Hide tip suggestions on your device. 

Display tip suggestions on your device

1. In the Show Tip Suggestion section, select Tip On Screen Only.
2. In the Tip On Screen section, select one of the following display options:
   • Percentage (%) - Display tip suggestions as percentages. 
   • Dollar ($) - Display tip suggestions as dollar amounts. 
   • Variable - Display tip suggestions either in percentage or dollar amounts based on the transaction amount. To set up variable tips, complete the following steps:
     1. From the dropdown menu, select one of the following options: 
        • Percentage – If the transaction is below a set amount, display percentage tip suggestions, and if the transaction is above a set amount, display dollar tip suggestions.
        • Dollar – If the transaction is below a set amount, display dollar tip suggestions, and if the transaction is above a set amount, display percentage tip suggestions.
     2. Enter the transaction amount in dollars when the tip type changes. 
3. (Optional) Edit the tip suggestion values.
4. To display the total amount that includes each tip suggestion, turn on Show Totals Per Tip Suggestion.
5. Select SAVE.

Hide tip suggestions on your device

1. In the Show Tip Suggestion section, select NONE.
2. Select SAVE.

Set up tip adjustments 

1. To print a line item for tips on receipts for card sales, turn on Tip On Receipt.
2. To print a line item for tips on receipts for cash sales, turn on Tip For Cash.
3. In the Max Tip section, set the maximum tip percentage and amount that you can accept.
4. In the Receipt For Tip Adjust section, choose how you want the receipt to print after a tip adjustment: 
   • Prompt and Print – Ask you whether you want to print a receipt.
   • Auto Print - Automatically print a receipt.
   • Don't Print - Don't print a receipt.
5. Choose whether you want to display tip suggestions on receipts:
   • If you want to display tip suggestions on receipts, go to Display tip suggestions on receipts.
   • If you don’t want to display tip suggestions on receipts, go to Hide tip suggestions on receipts.

Display tip suggestions on receipts

1. To display tip suggestions on receipts, turn on Smart Tip.
2. In the Show Tip Suggestion section, select Tip On Receipt Only.
3. In the Tip On Screen section, select one of the following display options:
   • Percentage (%) - Display tip suggestions as percentages. 
   • Dollar ($) - Display tip suggestions as dollar amounts. 
   • Variable - Display tip suggestions either in percentage or dollar amounts based on the transaction amount. To set up variable tips, complete the following steps:
     1. From the dropdown menu, select one of the following options: 
        • Percentage – If the transaction is below a set amount, display percentage tip suggestions, and if the transaction is above a set amount, display dollar tip suggestions.
        • Dollar – If the transaction is below a set amount, display dollar tip suggestions, and if the transaction is above a set amount, display percentage tip suggestions.
     2. Enter the transaction amount in dollars when the tip type changes. 
4. (Optional) Edit the tip suggestion values. 
5. Select SAVE.

Hide tip suggestions on receipts

1. To hide tip suggestions on receipts, turn off Smart Tip. 
2. In the Show Tip Suggestion section, select NONE.
3. Select SAVE.

Set up tip prompts and tip adjustments

1. To enable tip prompts and tip adjustments for card sales, turn on Tip On Screen and Tip On Receipt.
2. To enable tip prompts and tip adjustments for cash sales, turn on Tip For Cash.
3. In the Max Tip section, set the maximum tip percentage and amount that you can accept.
4. (Optional) To display a button for no tips, turn on Show No Tip Button. 
5. In the Receipt For Tip Adjust section, choose how you want the receipt to print after a tip adjustment: 
   • Prompt and Print – Ask you whether you want to print a receipt.
   • Auto Print - Automatically print a receipt.
   • Don't Print - Don't print a receipt.
6. Choose whether you want to display tip suggestions on both your device and receipts: 
   • If you want to display tip suggestions on both your device and receipts, go to Display tip suggestions on your device and receipts.
   • If you don’t want to display tip suggestions on both your device and receipts, go to Hide tip suggestions on your device and receipts.

Display tip suggestions on your device and receipts

1. To print tip suggestions on receipts, turn on Smart Tip.
2. In the Show Tip Suggestion section, select Both On Screen and On Receipt.
3. In the Tip On Screen section, select one of the following display options:
   • Percentage (%) - Display tip suggestions as percentages. 
   • Dollar ($) - Display tip suggestions as dollar amounts. 
   • Variable - Display tip suggestions either in percentage or dollar amounts based on the transaction amount. To set up variable tips, complete the following steps:
     1. From the dropdown menu, select one of the following options: 
        • Percentage – If the transaction is below a set amount, display percentage tip suggestions, and if the transaction is above a set amount, display dollar tip suggestions.
        • Dollar – If the transaction is below a set amount, display dollar tip suggestions, and if the transaction is above a set amount, display percentage tip suggestions.
     2. Enter the transaction amount in dollars when the tip type changes. 
4. (Optional) Edit the tip suggestion values. 
5. (Optional) To display the total amount that includes each tip suggestion on your device, turn on Show Totals Per Tip Suggestion.
6. Select SAVE.

Hide tip suggestions on your device and receipts

1. To hide tip suggestions on receipts, turn off Smart Tip. 
2. In the Show Tip Suggestion section, select NONE.
3. Select SAVE.