Your device can display the following messages:
- Amount Due or Balance Due
- AVS (Address Verification Service)
- Call
- Hold/Call or pick up card
- Card Swipe Error
- COMM Error
- GB (Number)
- Manual Entry Not Allowed
- QD (number) or RB (number)
- Record Not Found
- Settle failed retry
Amount Due or Balance Due
Indicates that the processor authorized only part of the total transaction amount. If you receive this message:
- To print the receipt, press ENTER.
- Ask your customer for another form of payment to pay for the remaining balance.
Note: You can't press Cancel to void the transaction.
AVS (Address Verification Service)
AVS checks that the address information that the customer provided matches the address information linked to the card.
Call
Indicates that you need to call the cardholder's issuing bank to receive an approval code.
Hold/Call or pick up card
Indicates that you need to keep the card. Call our Customer Support team at (888) 477-4500.
Card Swipe Error
Your device couldn't read the magnetic stripe on the customer's card. Swipe the card again or manually enter the card details.
COMM Error
Your device has lost communication. Check that you have internet and that you correctly inserted the cables into the device.
GB (number)
Indicates that we have successfully received the batch.
Manual Entry Not Allowed
You can't manually enter the card details.
QD (number) or RB (number)
Indicates Quit Duplicating or Rejected Batch.
Record Not Found
Your device couldn't find the invoice number in the terminal batch.
Settle failed retry
Your device couldn't settle the batch. Call our Customer Support team at (888) 477-4500.