Important: If a card is blocked by a processing rule, you can't unblock it in the Self-Care Portal. To unblock the card, contact your administrator to update the processing rule or contact our Support Team at 888.477.4500.
If you’ve previously blocked a customer’s card, use the Self-Care Portal to unblock the card. Before you unblock a card, make sure that you’ve verified the cardholder’s information and business requirements.
Note: To view the blocked cards in the Self-Care Portal, you must have the Processing Rules permission
To unblock a card, complete the following steps:
- Sign in to https://payments.payroc.com/merchant/selfcare/.
- From the side menu, select Settings, and then select Blocked Cards.
- (Optional) Use the filters to display only the blocked cards.
- Locate the card that you want to unblock.
- From the Action column, select
, and then select Unblock Card.
6. In the dialog box, enter a reason for unblocking the card, and then select UNBLOCK. The customer's card is now unblocked.