Connect the PIN pad to your N950-S
- Power off your N950-S.
- Remove the back cover of the N950-S.
- Connect the adapter cable to the USB-C port on the back of the N950-S.
- Connect the cable from the PIN pad to the USB-A port on adapter cable.
- Reattach the back cover of the N950-S.
- Power on the N950-S.
If you successfully connected the PIN pad to your N950-S, a 
appears on the screen of the N950-S.
Troubleshooting
My PIN pad isn’t connecting to my N950-S
If your N950-S doesn’t display a 
after you connect the PIN pad, check that the Roc Terminal+ portal supports the PIN pad.
Note: You must be an admin user to access the settings on the Roc Terminal+ portal.
To check that the Roc Terminal+ portal supports the PIN pad, complete the following steps:
- From the Roc Terminal+ Portal, select Device Management.
- Select ⋮ beside the N950-S that you want to connect the PIN pad to.
- Select Edit Parameters > Terminal and Transaction.
- Make sure that you have selected Enable Pin Pad.
- Select Save.
- Restart your N950-S.
My PIN pad isn’t running transactions
If you’ve connected the PIN pad device to your N950-S but the icon is gray
, tap the icon to start running transactions again.
Any questions?
Contact our Customer Support team at 888.477.4500 or email [email protected].