Answers you need now
When our merchants have questions, Payroc has answers. Here you'll find the support info and links you need most.
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Merchant Help Desk East TeamMonday – Friday: 800-621-8931 |
Merchant Help Desk West TeamMonday – Friday: 877-875-6114 x3 |
Merchant Help Desk After-Hours Processing HelpUse your merchant ID and the Processing Help section to choose the correct contact details. |
Processing help
Have some processing questions? Locate your merchant ID, and then follow this handy chart.
Merchant ID - 52 or 1-9If you have a merchant ID starting with 52 or 1-9, use the support information below: 24/7 Merchant Help Desk: Monday-Friday: Phone: 800-621-8931 Voice Authorization: Phone: 800-991-9911 Online Merchant Account Access: PCI Validation: Phone: 833-534-8422 Chargeback Portal Response Center: Phone: 800-667-9573 |
Merchant ID - 543, 555, 393If you have a merchant ID starting with 543, 555, or 393, use the support information below: 24/7 Merchant Help Desk: Monday-Friday: Phone: 800-621-8931 Voice Authorization: Phone: 800-343-5792 Online Merchant Account Access: PCI Validation: Phone: 800-571-3928 Chargeback Response Center: Phone: 800-654-9256 |
Merchant ID - 434, 516, 708If you have a merchant ID starting with 434, 516, or 708, use the support information below: 24/7 Merchant Help Desk: Monday-Friday: Phone: 800-218-3683 Voice Authorization: VI/MC/DI:
AMEX (all MIDs): Online Merchant Account Access: PCI Validation: Phone: 844-218-5392 Chargeback Response Center: Phone: 800-672-5007 |
Merchant ID - 7641If you have a merchant ID starting with 7641, use the support information below: 24/7 Merchant Help Desk: Monday-Friday: Phone: 805-962-6114 x 3 * After Hours only for TSYS Tech support and using a terminal Voice Authorization: Phone: 800-291-4840 Online Merchant Account Access: mReports PCI Validation: Phone: 844-218-5392 Chargeback Response Center: Phone: 866-637-5467 Submit documentation online |
Gateway help
Identify your gateway, and call for support.
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888-311-5203 |
800-654-5540 |
888-311-5203 |
800-615-8755 |
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888-806-6545 |
877-447-3938 |
866-290-5400 |
866-872-3729 |
