Payroc Commerce Support Details

Details for support from Payroc Commerce.

Answers you need now

When our merchants have questions, Payroc has answers. Here you'll find the support info and links you need most.

Merchant Help Desk

East Team

Monday – Friday:
8am to 5pm (EST)

800-621-8931

Merchant Help Desk

West Team

Monday – Friday:
8:30am to 5:30pm (PST)

877-875-6114 x3

Merchant Help Desk

After-Hours Processing Help

Use your merchant ID and the Processing Help section to choose the correct contact details. 

Processing help

Have some processing questions? Locate your merchant ID, and then follow this handy chart.

Merchant ID - 52 or 1-9

If you have a merchant ID starting with 52 or 1-9, use the support information below:

24/7 Merchant Help Desk:

Monday-Friday:
8am - 5pm (EST)

Phone: 800-621-8931
After Hours: 800-683-2289

Voice Authorization:

Phone: 800-991-9911
Voice Authorization Instructions

Online Merchant Account Access:

Access My Account

PCI Validation:

Phone: 833-534-8422
PCI Portal

Chargeback Portal Response Center:

Phone: 800-667-9573

Chargeback Portal Info

Merchant ID - 543, 555, 393

If you have a merchant ID starting with 543, 555, or 393, use the support information below:

24/7 Merchant Help Desk:

Monday-Friday:
8am - 5pm (EST)

Phone: 800-621-8931
After Hours: 800-654-9256

Voice Authorization:

Phone: 800-343-5792
Voice Authorization Instructions

Online Merchant Account Access:

TransLink

PCI Validation:

Phone: 800-571-3928
PCI Portal

Chargeback Response Center:

Phone: 800-654-9256
• Option 1 THEN Option 3

Chargeback Portal Info

Merchant ID - 434, 516, 708

If you have a merchant ID starting with 434, 516, or 708, use the support information below:

24/7 Merchant Help Desk:

Monday-Friday:
8am - 5pm (EST)

Phone: 800-218-3683
After Hours: 800-228-0210

Voice Authorization:

VI/MC/DI:

  • MID 708: 800-645-9120
  • MID 434: 800-896-7161
  • MID 516: 800-228-1122

AMEX (all MIDs):
Phone: 800-528-2121
Voice Authorization Instructions

Online Merchant Account Access:

Your AccessOne

PCI Validation:

Phone: 844-218-5392
PCI Portal

Chargeback Response Center:

Phone: 800-672-5007

Chargeback Portal Info

Merchant ID - 7641

If you have a merchant ID starting with 7641, use the support information below:

24/7 Merchant Help Desk:

Monday-Friday:
8:30am - 5:30pm (PST)

Phone: 805-962-6114 x 3
After Hours: 800-552-8227

* After Hours only for TSYS Tech support and using a terminal

Voice Authorization:

Phone: 800-291-4840
Voice Authorization Instructions

Online Merchant Account Access:

mReports
Contact Us to Set Up Account Access

PCI Validation:

Phone: 844-218-5392
PCI Portal

Chargeback Response Center:

Phone: 866-637-5467

Submit documentation online
OR submit documentation via fax to: 706-644-5210

Gateway help

Identify your gateway, and call for support.

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888-311-5203

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Support

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800-654-5540

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888-311-5203

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800-615-8755

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888-806-6545

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877-447-3938

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866-290-5400

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866-872-3729

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