- Connect the USB charging cable to the power adapter.
- Plug in the power adapter to a wall outlet.
- Connect the USB cable to the charging port on the side of your device.
If your device still doesn’t charge, contact us.
- Use the USB charging cable that we supplied with your device.
- Check that you have fully inserted the USB charging cable into your device.
If your device still doesn’t charge, contact us.
If your device doesn't charge, make sure you use the charging cable that comes with the device, and you've properly connected the charging cable to your device. If your device still doesn't charge, contact our Support Team at 888.477.4510 or email [email protected].