# View your retrieval requests and chargebacks in Payroc Insights

You can run the Chargebacks / Retrievals Report in Payroc Insights to view your [retrieval requests](https://support.payroc.com/en-US/payments-fundamentals/disputes/retrieval-requests.md) and [chargebacks](https://support.payroc.com/en-US/payments-fundamentals/disputes/chargebacks.md) that cardholders raised against your account.

## Run the report 

1. Sign in to [https://payroc.partnerengage.com](https://payroc.partnerengage.com/).
2. From the navigation menu, select **Reports** > **Merchant Company** > **Chargebacks / Retrievals**.
3. (Optional) From the Merchant Company dropdown menu, enter the name of the merchant company.
4. From the Date Range dropdown menu, select a date range.
5. (Optional) To filter your report, select **Show Advanced Filters**, and then apply any of the following filters:
   - **Dispute Type** - Type of dispute, for example, chargebacks or retrievals.
   - **Last 4 Digits** - Last four digits of the payment card.
   - **Status** - Status of the chargeback or retrieval.
6. Select **Show Results**.
7. (Optional) To download a copy of the report, select **Download .xls**.

## Contents of the report 

| Column name | Description |
| --- | --- |
| MID | Merchant ID (MID) that we assigned to your merchant account. |
| Merchant Name | Your business name. |
| Received Date | Date that we received the chargeback or retrieval. |
| Dispute Type | Indicates if the dispute is a chargeback or a retrieval. |
| Card Number | Masked card number of the payment card. |
| Chargeback Reference | Reference number for the chargeback or retrieval. |
| Reason Code | Reason code for the chargeback or retrieval. |
| Transaction Date | Date of the transaction. |
| Transaction Amount | Dollar amount of the transaction. |
| Dispute Amount | Dollar amount that the cardholder received for the dispute. |
| Fee | Fee that we charge for each chargeback, which is usually $25 but might vary depending on your account. |
| Status | Status of the chargeback or retrieval. |
| Description | Reason for the chargeback or retrieval.  **Note:** If there is no description, refer to the Reason Code. |

## Related articles

- [Retrieval requests](https://support.payroc.com/en-US/payments-fundamentals/disputes/retrieval-requests.md)
- [Respond to a chargeback](https://support.payroc.com/en-US/payments-fundamentals/disputes/respond-to-a-chargeback.md)
- [Chargebacks](https://support.payroc.com/en-US/payments-fundamentals/disputes/chargebacks.md)
- [View batch information in Payroc Insights](https://support.payroc.com/en-US/payroc-insights/reports/view-your-daily-settlements-in-payroc-insights.md)

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From [Payroc Support](https://support.payroc.com/en-US/payroc-insights/reports/view-your-retrieval-requests-and-chargebacks-in-payroc-insights). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).