View your retrieval requests and chargebacks in Payroc Insights
You can run the Chargebacks / Retrievals Report in Payroc Insights to view your retrieval requests and chargebacks that cardholders raised against your account.
Run the report
- Sign in to https://payroc.partnerengage.com (opens in a new tab).
- From the navigation menu, select Reports > Merchant Company > Chargebacks / Retrievals.
- (Optional) From the Merchant Company dropdown menu, enter the name of the merchant company.
- From the Date Range dropdown menu, select a date range.
- (Optional) To filter your report, select Show Advanced Filters, and then apply any of the following filters:
- Dispute Type - Type of dispute, for example, chargebacks or retrievals.
- Last 4 Digits - Last four digits of the payment card.
- Status - Status of the chargeback or retrieval.
- Select Show Results.
- (Optional) To download a copy of the report, select Download .xls.
Contents of the report
| Column name | Description |
|---|---|
| MID | Merchant ID (MID) that we assigned to your merchant account. |
| Merchant Name | Your business name. |
| Received Date | Date that we received the chargeback or retrieval. |
| Dispute Type | Indicates if the dispute is a chargeback or a retrieval. |
| Card Number | Masked card number of the payment card. |
| Chargeback Reference | Reference number for the chargeback or retrieval. |
| Reason Code | Reason code for the chargeback or retrieval. |
| Transaction Date | Date of the transaction. |
| Transaction Amount | Dollar amount of the transaction. |
| Dispute Amount | Dollar amount that the cardholder received for the dispute. |
| Fee | Fee that we charge for each chargeback, which is usually $25 but might vary depending on your account. |
| Status | Status of the chargeback or retrieval. |
Description | Reason for the chargeback or retrieval. Note: If there is no description, refer to the Reason Code. |