# Schedule your InTouch Notifications

Choose when you want to receive notifications from Payroc Insights.

InTouch Notifications are a Payroc Insights feature that you can set up to receive alerts when events occur on your account, for example, when a chargeback is posted. We send notifications by SMS or email.

To set up InTouch Notifications, complete the following steps:

1. [Add contact details](https://support.payroc.com/en-US/payroc-insights/intouch-notifications/schedule-your-intouch-notifications.md#step-1-add-contact-details-0).
2. [Schedule your notifications](https://support.payroc.com/en-US/payroc-insights/intouch-notifications/schedule-your-intouch-notifications.md#step-2-schedule-your-notifications-1).
3. [Select the notifications you want to receive](https://support.payroc.com/en-US/payroc-insights/intouch-notifications/schedule-your-intouch-notifications.md#step-3-select-the-notifications-you-want-to-receive-2).

## Step 1. Add contact details 

1. Sign in to [https://payroc.partnerengage.com](https://payroc.partnerengage.com/).
2. On the top menu bar, select your initials, and then from the dropdown menu, select **Edit Settings**.
3. In the **Notifications** section, add any of the following contact details:
   - Phone number and carrier
   - Primary email address
   - Alternative email address

## Step 2. Schedule your notifications 

1. In the **Schedule Notifications** section, enter a **Start Time** and **End Time** range that we should send notifications to you.
2. (Optional) Select the days of the week that you want to receive notifications.

## Step 3. Select the notifications you want to receive 

1. In the **Notification events** section, select a delivery method for each event you want to receive notifications for. You can select more than one delivery method for each notification.
2. Select **Save Changes**.

### Notification events 

| Event name | Change |
| --- | --- |
| ACH Deposit Scheduled | We scheduled an ACH deposit to your account. |
| Batch Statistics Summary | Batch information is available for the previous day's transactions. |
| Merchant Profile Modifications | A change was made to your merchant account. |
| Missed Money Express Batch | A batch was closed after the Money Express cutoff time. |
| Return Exceeds $ | Use the **Amount** field to set a dollar amount threshold for returns. We send a notification if the total dollar amount of returns in your batch exceed the threshold. |
| Sale Exceeds $ | Use the **Amount** field to set a dollar amount threshold for sales. We send a notification if the total sales in your batch exceed the threshold. |
| Chargeback/Retrieval | A chargeback was posted to your account. |
| Deployment Shipment Notification | Payroc ships an order to your business, such as a device or paper order. |

## Related articles

- [Update your InTouch Notifications settings in Payroc Insights](https://support.payroc.com/en-US/payroc-insights/intouch-notifications/update-your-intouch-notifications-settings-in-payroc-insights.md)
- [Set up InTouch Notifications for retrieval requests and chargebacks](https://support.payroc.com/en-US/payments-fundamentals/disputes/set-up-intouch-notifications-for-retrieval-requests-and-chargebacks.md)

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From [Payroc Support](https://support.payroc.com/en-US/payroc-insights/intouch-notifications/schedule-your-intouch-notifications). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).