# Order printer paper in Payroc Insights

Payroc Insights

Use the order tool in Payroc Insights to order terminal paper for your devices. The order tool opens in a new tab and takes you to the General Credit Forms (GCF) store for Payroc supplies.

You must use the correct printer paper for your device. Most devices use 74' × 2 1/4" paper, except the following:

| Device | Paper size |
| --- | --- |
| Clover Kitchen Printer | 100' × 3" 1 Ply Carbonless |
| Clover Solo Printer | 228' × 3 1/8" |
| Clover Duo Printer | 228' × 3 1/8" |

## Order printer paper 

To order printer paper, complete the following steps:

1. [Place your order](https://support.payroc.com/en-US/payroc-insights/account-management/order-printer-paper-in-payroc-insights.md#step-1-place-your-order-1)
2. [(Optional) Track your order](https://support.payroc.com/en-US/payroc-insights/account-management/order-printer-paper-in-payroc-insights.md#optional-step-2-track-your-order-2)

### Step 1. Place your order 

1. Sign in to [https://payroc.partnerengage.com](https://payroc.partnerengage.com/).
2. From the menu, select **Tools > Order Printer Paper**.
3. Select **Browse Catalog**.
4. In the **Qty** column next to the paper you want, enter the quantity, and then select **Add to Cart**.
5. Select **View Cart**, and then select **Check Out**.
6. Complete the following shipping information: 6a. Enter your shipping address.
   6b. Select a shipping method.
   6c. (Optional) To receive a notification when your order is shipped, select the **Notify when shipped** checkbox.
7. Select **Place Order**.
8. Review your order, and then select **Check Out**.
9. Enter your payment details, and then select **Submit**.

After you complete checkout, an order summary page displays your order information.

### (Optional) Step 2. Track your order 

> **Note:** Orders are shipped by UPS or FedEx from Monday to Friday. If you place your order before 3:00 pm CST, your order ships the same day, unless it is a ground shipment. If you place your order after 3:00 pm CST, it ships the next day.

1. Sign in to [https://payroc.partnerengage.com](https://payroc.partnerengage.com/).
2. From the menu, select **Tools > Order Printer Paper**.
3. From the top navigation, select **Shipping Information**.
4. Select **Order History**.
5. From the Order History list, select your order number.
6. From the Package Information list, in the Tracker Number column, select the number to view the delivery information.

## Edit or cancel an order 

If you need to edit or cancel an order that you placed, contact the GCF support team at 1-800-805-8714.

The support team is available Monday to Friday, 6:00 am to 5:00 pm Central Standard Time (CST).

## Related articles

- [Replace the printer paper on your AXIUM DX8000](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/replace-the-printer-paper.md)
- [Print a receipt for a payment link transaction](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/payment-links/print-a-receipt.md)
- [Print a receipt from the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/print-a-receipt.md)
- [Update your Doing Business As name and address](https://support.payroc.com/en-US/account-management/update-your-doing-business-as-name-and-address.md)

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From [Payroc Support](https://support.payroc.com/en-US/payroc-insights/account-management/order-printer-paper-in-payroc-insights). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).