# Configure receipt settings for Roc Terminal+ on a device

Roc Terminal+ web portal

You can use the Roc Terminal+ web portal to configure how your device handles receipts during a sale. You can configure the following receipt settings:

- **Delivery options** - Choose how your customers receive receipts. You can print paper receipts, send receipts by email and SMS, or do both.
- **Signature options** - Choose how your device requests customer signatures during a sale. You can print a signature line on receipts, prompt for a signature on the device screen, or request a signature based on the cardholder’s verification method (CVM).

To configure your receipt settings, complete the following steps:

1. [Access the print options](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/configure-receipt-settings-for-your-device.md#step-1-access-the-print-options-0).
2. [Configure your receipt settings](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/configure-receipt-settings-for-your-device.md#step-2-configure-your-receipt-settings-1).
3. [Download updates to your device](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/configure-receipt-settings-for-your-device.md#step-3-download-updates-to-your-device-5).

## Step 1. Access the print options 

1. Log in to [https://terminalplus.rocpos.com/login](https://terminalplus.rocpos.com/login).
2. On the side menu, select **Device Management**.
3. (Optional) Search for your device using one of the following criteria:
   - Endpoint identifier (EPI) of your device
   - Serial number of your device
   - Model number of your device
   - Doing Business As (DBA) name associated with your device
   - Store name associated with your device
4. Select the EPI of your device.
5. Select **EDIT PARAMETERS**.
6. Select the **Receipt** tab, and then select the **Print Option** tab.

![Device parameters with the Receipt tab and the Print Option tab highlighted](https://support.payroc.com/assets/21b94d0953441f9c.png)

## Step 2. Configure your receipt settings 

Choose one of the following receipt configurations:

- [Set up paper receipts](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/configure-receipt-settings-for-your-device.md#set-up-paper-receipts-2).
- [Set up email and SMS receipts](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/configure-receipt-settings-for-your-device.md#set-up-email-and-sms-receipts-3).
- [Set up paper, email, and SMS receipts](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/configure-receipt-settings-for-your-device.md#set-up-paper-email-and-sms-receipts-4).

### Set up paper receipts 

1. Turn off **Hide Receipt Option**.

![Hide Receipt Option toggle turned off and set to Disabled](https://support.payroc.com/assets/10eba674e437cd0b.png)

1. Turn on **Paper receipt**.
2. In the Merchant Receipt Options section, choose a print option for merchant receipts:
   - **Don’t Print** – Don’t print a paper receipt.
   - **Auto** – Automatically print a paper receipt.
   - **Prompt** – Prompt for a paper receipt.
3. In the Customer Receipt Options section, choose a print option for customer receipts:
   - **Don’t Print** – Don’t print a paper receipt.
   - **Auto** – Automatically print a paper receipt.
   - **Prompt** – Prompt for a paper receipt.
4. (Optional) If you use a Newland X800 device, turn off **Email Receipt**.
5. (Optional) To print a merchant and customer receipt when a transaction is declined, turn on **Receipt for Declined Transaction**.
6. Turn off **SMS Receipt**.
7. Choose whether you want to print a signature line on receipts:
   - To print a signature line on receipts, complete the following steps:
      1. In the Forced Signature section, select **ON PAPER**.
      2. Turn off **Force On Screen Signature**.
   - To turn off signatures on receipts, complete the following steps:
      1. In the Forced Signature section, select **NONE**.
      2. Turn off **Force On Screen Signature**.
8. Select **SAVE**.

### Set up email and SMS receipts 

> **Note:** You can set up email receipts only if you have a Newland X800 device.

1. Turn off **Hide Receipt Option**.

![Hide Receipt Option toggle turned off and set to Disabled](https://support.payroc.com/assets/10eba674e437cd0b.png)

1. Turn off **Paper receipt**.
2. In the Merchant Receipt Options section, select **Don’t Print**.
3. In the Customer Receipt Options section, select **Don’t Print**.
4. (Optional) If you use a Newland X800 device, turn on **Email Receipt**.
5. (Optional) To print a merchant and customer receipt when a transaction is declined, turn on **Receipt for Declined Transaction**.
6. Turn on **SMS Receipt**.
7. In the Merchant Receipt for SMS/Email section, choose a print option for merchant receipts when a customer chooses an SMS or email receipt:
   - **Don’t Print** – Don’t print a paper receipt.
   - **Auto** – Automatically print a paper receipt.
   - **Prompt** – Prompt for a paper receipt.
8. Choose whether you want your device to prompt for a signature:
   - To prompt for a signature on the device screen, complete the following steps:
      1. In the Forced Signature section, select **ON DISPLAY**.
      2. Turn on **Force On Screen Signature**.
   - To turn off signatures on the device screen, complete the following steps:
      1. In the Forced Signature section, select **NONE**.
      2. Turn off **Force On Screen Signature**.
9. Select **SAVE**.

### Set up paper, email, and SMS receipts 

> **Note:** You can set up email receipts only if you have a Newland X800 device.

1. Turn off **Hide Receipt Option**.

![Hide Receipt Option toggle turned off and set to Disabled](https://support.payroc.com/assets/10eba674e437cd0b.png)

1. Turn on **Paper receipt**.
2. In the Merchant Receipt Options section, choose a print option for merchant receipts:
   - **Don’t Print** – Don’t print a paper receipt.
   - **Auto** – Automatically print a paper receipt.
   - **Prompt** – Prompt for a paper receipt.
3. In the Customer Receipt Options section, choose a print option for customer receipts:
   - **Don’t Print** – Don’t print a paper receipt.
   - **Auto** – Automatically print a paper receipt.
   - **Prompt** – Prompt for a paper receipt.
4. (Optional) If you have a Newland X800 device, turn on **Email Receipt**.
5. (Optional) To print a merchant and customer receipt when a transaction is declined, turn on **Receipt for Declined Transaction**.
6. Turn on **SMS Receipt**.
7. In the Merchant Receipt for SMS/Email section, choose a print option for merchant receipts when a customer chooses an SMS or email receipt:
   - **Don’t Print** – Don’t print a paper receipt.
   - **Auto** – Automatically print a paper receipt.
   - **Prompt** – Prompt for a paper receipt.
8. Choose how you want to request signatures from customers:
   - To prompt for a signature on the device screen based on the cardholder’s verification method (CVM), complete the following steps:
      1. In the Forced Signature section, select **DEFAULT**.
      2. Turn on **Force On Screen Signature**.
   - To prompt for a signature on the device screen, complete the following steps:
      1. In the Forced Signature section, select **ON DISPLAY**.
      2. Turn on **Force On Screen Signature**.
   - To print a signature line on receipts, complete the following steps:
      1. In the Forced Signature section, select **ON PAPER**.
      2. Turn off **Force On Screen Signature**.
   - To request a signature on the device screen and receipts, complete the following steps:
      1. In the Forced Signature section, select **ON PAPER**.
      2. Turn on **Force On Screen Signature**.
   - To turn off signatures on both your device and receipts, complete the following steps:
      1. In the Forced Signature section, select **NONE**.
      2. Turn off **Force On Screen Signature**.
9. Select **SAVE**.

## Step 3. Download updates to your device 

- Download updates to your device. For more information about how to download updates, go to one of the following articles:
   - If you are using a physical payment device, for example, Newland N950, N950S, or X800, go to one of the following articles:
      - If your payment device has a single-MID configuration, go to [Download a parameter update to a device](https://support.payroc.com/en-US/core-products/roc-terminal-plus/devices/newland-n950/download-a-parameter-update-to-a-device.md).
      - If your payment device has a multi-MID configuration, go to [Download a parameter update to a multi-MID device](https://support.payroc.com/en-US/core-products/roc-terminal-plus/devices/newland-n950/download-a-parameter-update-to-a-multi-mid-device.md).
   - If you are using the Roc Terminal+ mobile app on your phone or tablet, go to [Download a parameter update to the Roc Terminal+ mobile app](https://support.payroc.com/en-US/core-products/roc-terminal-plus/mobile-app/download-a-parameter-update-to-the-roc-terminal-mobile-app.md).

## Related articles

- [Set up tips for Roc Terminal+ on a device](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/set-up-tips-for-your-device.md)
- [Customize receipts for Roc Terminal+ on a device](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/customize-the-header-and-footer-of-your-receipts.md)
- [Combine multiple batch reports into one report on Roc Terminal+](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/combine-multiple-batch-reports-into-one-report.md)
- [Configure custom fields for transactions with Roc Terminal+ on a device](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/add-custom-fields-to-your-transactions.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-device-configuration/configure-receipt-settings-for-your-device). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).