# Run an unreferenced refund on the Roc Terminal+ mobile app

Roc Terminal+ mobile app

Use the Roc Terminal+ mobile app to run an unreferenced refund with a customer’s card when you don’t have the transaction details. To complete an unreferenced refund, you need to enter the one-time passcode (OTP) that we send to your email address or phone number.

> **Note:** If you know the transaction details and want to run a refund, go to [Refund a transaction on the Roc Terminal+ mobile app](https://support.payroc.com/en-US/core-products/roc-terminal-plus/mobile-app/refund-a-transaction-roc-terminal-mobile.md).

To run an unreferenced refund, complete the following steps:

1. Select ![Dropdown arrow](https://support.payroc.com/assets/d81aba06a54a1a99.png), and then select **Refund**.
2. From the keypad, enter the refund amount, and then select **Process Payment**.
3. Enter the refund details, and then select **Continue**:
   1. (Optional) In the **Invoice No** field, enter the invoice number.
   2. From the **Customer Name** dropdown menu, select an existing customer or enter the following customer’s details:
      - (Optional) Phone number
      - (Optional) Email address
      - Company name
   3. (Optional) In the Billing Address section, enter the customer’s billing address.
   4. (Optional) If the customer's shipping address is different from the billing address, clear the **Set Shipping Address as Billing Address** checkbox, and then enter the customer’s shipping address in the Shipping Address section.
4. Enter the customer’s card information, and then select **Proceed**.
5. (Optional) If the customer’s card requires a signature, select **Tap to Sign**, and then ask the customer to provide their signature.
6. Select **Refund**. We send an OTP to your email address or phone number.
7. Enter the OTP that we sent you, and then select **Continue**. We process the refund.
8. On the confirmation screen, select **OK**.
9. (Optional) To send a receipt to the customer, complete the following steps:
   1. Select **Share Receipt**.
   2. (Optional) Enter the customer’s phone number or email address, and then select **Confirm**.
   3. Select **OK**.
10. Select **Done**.

## Related articles

- [Refund a transaction on the Roc Terminal+ mobile app](https://support.payroc.com/en-US/core-products/roc-terminal-plus/mobile-app/refund-a-transaction-roc-terminal-mobile.md)
- [Run a referenced refund on the Roc Services mobile app](https://support.payroc.com/en-US/core-products/roc-services/mobile-app/run-a-referenced-refund-on-the-roc-services-mobile-app.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/roc-terminal-plus/mobile-app/run-an-unreferenced-refund-on-the-roc-terminal-mobile-app). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).