# My mobile device can't connect to my Chipper 3X

Roc Services mobile app

If your mobile device can’t detect your Chipper 3X, complete the following:

- Press the power button on your Chipper 3X.
- Make sure that your Chipper 3X is within range of your mobile device.
- Charge your Chipper 3X.

> **Note:** Your Chipper 3X turns off if you haven’t used it for five minutes.

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From [Payroc Support](https://support.payroc.com/en-US/core-products/roc-services/devices/bbpos-chipper-3x/my-mobile-device-cant-connect-to-my-chipper-3x). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).