# Run a card refund on the Self-Care Portal

Self-Care Portal

Use the Self-Care Portal to run a card refund from the virtual terminal or from a closed-batch transaction. After you run a refund, the transaction type changes to REFUND.

> **Note:** If the transaction is in an open batch, you can void the transaction. For more information about how to void a transaction, go to [Void a transaction](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/void-a-transaction.md).

## Run a referenced card refund from the Virtual Terminal 

1. Log in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. From the navigation menu, select **Virtual Terminal**, and then select **Refund**.
3. In the OrderID box or the Unique Ref box, enter the order ID or the unique reference number of the transaction that you want to refund.
4. From the list of transaction, select the transaction that you want to refund.
5. In the Amount to be refunded box, enter the refund amount.
6. In the Reason box, enter the reason for the refund.
7. Select **REFUND**.
8. On the confirmation screen, select **OK**. When the refund is complete, the portal displays the transaction receipt.

## Run a card refund from a closed-batch transaction 

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. From the navigation menu, select **Reporting**, and then select **Closed Batch**.
3. Locate the transaction that you want to refund.
4. From the Action column, select![More options](https://support.payroc.com/assets/54fb423587e7f7ce.png), and then select **Refund**.
5. In the Amount to be refunded box, confirm the refund amount.
6. In the Reason box, enter a reason for the refund.
7. To confirm that you want to refund the transaction, select **REFUND**.

## Related articles

- [Run a referenced refund from the Virtual Terminal in Roc Services](https://support.payroc.com/en-US/core-products/roc-services/web-portal/virtual-terminal/run-a-referenced-refund.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/virtual-terminal/run-a-card-refund). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).