# Run a bank transfer refund on the Self-Care Portal

Self-Care Portal

You can use the virtual terminal in the Self-Care Portal to run a bank transfer refund with Automated Clearing House (ACH).

1. Log in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. From the navigation menu, select **Virtual Terminal**, and then select **Bank Transfer Refund**.
3. From the Payment Type dropdown menu, select **ACH**.
4. In the Amount box, enter the refund amount.
5. In the Reason box, enter the reason for the refund.
6. In the Accountholder Name box, enter the name of the customer.
7. From the SEC Code dropdown menu, select **PPD - Prearranged Payment and Deposit**.
8. Enter the customer's bank account details:
   1. From the Account Type dropdown menu, select **Checking** or **Savings**.
   2. In the Routing Number box, enter the routing number of the customer's bank.
   3. In the Account Number box, enter the account number of the customer's bank account.
9. Select **REFUND**. When the refund is complete, the portal displays the transaction receipt.

## Related articles

- [Run a bank transfer sale on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/virtual-terminal/run-a-sale-with-bank-transfer-details.md)
- [Run a card reader sale with Roc Services](https://support.payroc.com/en-US/core-products/roc-services/web-portal/virtual-terminal/run-a-sale-with-a-card-reader.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/virtual-terminal/run-a-bank-transfer-refund-with-ach). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).