# Void a transaction on the Self-Care Portal

Self-Care Portal

You can use the Self-Care Portal to void a transaction that is in an open batch. After you void a transaction, its status changes to VOID.

> **Note:** If a transaction is in a closed batch, you can refund the transaction. For more information about how to refund a transaction, go to [Refund a transaction](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/virtual-terminal/run-a-card-refund.md).

## Void a card transaction 

1. Sign in to https://payments.payroc.com/merchant/selfcare/.
2. On the side menu, select **Reporting**, and then select **Open Batch**.
3. Select the **ALL TRANSACTIONS** tab.
4. Locate the transaction that you want to void.
5. From the Action column, select ![More options](https://support.payroc.com/assets/54fb423587e7f7ce.png), and then select **Void**.
6. To confirm that you want to void the transaction, select **OK**.

## Related articles

- [Void a transaction with dual pricing on your Roc Terminal+ device](https://support.payroc.com/en-US/core-products/roc-terminal-plus/devices/newland-x800/dual-pricing/dual-pricing-void-a-transaction.md)
- [Void a subscription payment on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/repeat-payments/void-a-subscription-payment.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/void-a-transaction). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).