# Email a receipt from the Self-Care Portal

Self-Care Portal

Use the Self-Care Portal to email a receipt to a customer. The steps you need to follow depend on the payment method that the customer used for the transaction:

- [Email a receipt for a card transaction](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/email-a-receipt-self-care.md#email-a-receipt-for-a-card-transaction)
- [Email a receipt for a bank transfer transaction](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/email-a-receipt-self-care.md#email-a-receipt-for-a-bank-transfer-transaction)

## Email a receipt for a card transaction 

1. Log in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. Locate the transaction. If you don't know how to search for a transaction, go to [Search for a transaction](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/getting-started/search-for-a-transaction.md).
3. From the Action column, select ![More options](https://support.payroc.com/assets/d2a46d668111ea10.png), and then select **Resend Cardholder Receipt**.
4. In the **Cardholder Email** field, enter the email address that you want to send the receipt to.
5. (Optional) To update the email address that we store with the transaction, select **Update Cardholder Email**.
6. Select **RESEND**.

## Email a receipt for a bank transfer transaction 

1. Log in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. Locate the transaction. If you don't know how to search for a transaction, go to [Search for a transaction](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/getting-started/search-for-a-transaction.md).
3. From the Action column, select ![More options](https://support.payroc.com/assets/d2a46d668111ea10.png), and then select **Resend Customer Receipt**.
4. In the **Customer Email** field, enter the email address that you want to send the receipt to.
5. (Optional) To update the email address that we store with the transaction, select **Update Customer Email**.
6. Select **RESEND**.

## Related articles

- [Resend a receipt from the Roc Terminal+ mobile app](https://support.payroc.com/en-US/core-products/roc-terminal-plus/mobile-app/resend-a-receipt.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/email-a-receipt-self-care). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).