# Change transaction status using the Self-Care Portal

Self-Care Portal

Open batch transactions can be set to one of three statuses before settlement:

- **Ready** — Include the transaction in settlement.
- **Pending** — Hold the transaction back from settlement until set to **Ready**.
- **Void** — Permanently exclude from settlement. If you set a transaction status to **Void**, you can't change it back to **Ready** or **Pending**.

> **Note:** Depending on your terminal configuration, you may not be able to change the status of a transaction.

## Change the status of a single card transaction 

1. Log in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. From the navigation menu, select **Reporting**, and then select **Open Batch**.
3. Select **ALL TRANSACTIONS**.
4. Use the filters to search for the transaction.
5. Select the checkbox next to the transaction.
6. Select the **MARK AS VOID**, **MARK AS READY**, or **MARK AS PENDING** button.
7. From the dialog box, select **OK**.

## Change the status of multiple card transactions 

You can only change multiple transactions to one status at a time.

1. Log in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. From the navigation menu, select **Reporting**, and then select **Open Batch**.
3. Select **ALL TRANSACTIONS**.
4. Use the filters to search for the transactions.
5. Select the checkbox next to each transaction you want to update.
6. Select the **MARK AS VOID**, **MARK AS READY**, or **MARK AS PENDING** button.
7. From the dialog box, select **OK**.

## Related articles

- [Void a transaction on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/void-a-transaction.md)
- [Switch between processing terminals on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/getting-started/switch-between-processing-terminals.md)

---

From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/change-the-status-of-transactions-in-the-open-batch). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).