# Void a subscription payment on the Self-Care Portal

Self-Care Portal

You can use the Self-Care Portal to void a subscription payment that is in an open batch.

> **Note:** If the payment is in a closed batch, you can refund the payment. For more information about how to refund a payment, go to [Refund a subscription payment](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/repeat-payments/refund-a-subscription-payment.md).

1. Log in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. From the navigation menu, select **Customers**, and then select **Subscriptions**.
3. Locate the subscription that has the payment that you want to void.
4. From the Action column, select ![More options](https://support.payroc.com/assets/d2a46d668111ea10.png) , and then select **View Payment History**.
5. Select the **Open Transactions** tab.
6. Locate the payment that you want to void.
7. From the Action column, select ![More options](https://support.payroc.com/assets/d2a46d668111ea10.png) , and then select **Void**.
8. On the confirmation screen, select **OK**.

## Related articles

- [Delete a subscription on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/repeat-payments/delete-a-subscription.md)
- [Edit a subscription on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/repeat-payments/edit-a-subscription.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/repeat-payments/void-a-subscription-payment). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).