# Refund a subscription payment on the Self-Care Portal

Self-Care Portal

You can use the Self-Care Portal to refund a subscription payment that is in a closed batch.

> **Note:** If the payment is in an open batch, you can void the payment. For more information about how to void a payment, go to [Void a subscription payment](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/repeat-payments/void-a-subscription-payment.md).

1. Log in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. From the navigation menu, select **Customers**, and then select **Subscriptions**.
3. Locate the subscription that has the payment that you want to refund.
4. From the Action column, select ![More options](https://support.payroc.com/assets/d2a46d668111ea10.png) , and then select **View Payment History**.
5. Select the **Closed Transactions** tab.
6. Locate the payment that you want to refund.
7. From the Action column, select **Refund**.
8. In the Amount to be refunded box, enter the refund amount.
9. In the Reason box, enter the reason for the refund.
10. Select **REFUND**.

## Related articles

- [Delete a subscription on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/repeat-payments/delete-a-subscription.md)
- [Edit a subscription on Roc Terminal+](https://support.payroc.com/en-US/core-products/roc-terminal-plus/web-portal-virtual-terminal/edit-the-details-of-a-subscription.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/repeat-payments/refund-a-subscription-payment). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).