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Updated 2026-07-22

Deactivate a payment link

Self-Care Portal

Use the Self-Care Portal to deactivate a payment link. When you deactivate a payment link, its status changes to Cancelled, and you can't reactivate or share the payment link. However, you can still view its details, payment history, and share history.

To deactivate a payment link, complete the following steps:

  1. Sign in to payments.payroc.com/merchant/selfcare/ (opens in a new tab).
  2. From the side menu, select Customers, and then select PayBylink.
  3. Locate the link that you want to deactivate.
  4. From the Action column, select More options, and then select Deactivate Payment Link.
  5. To confirm you want to deactivate the payment link, select OK.