# Use the Self-Care Portal to unblock a card

Self-Care Portal

> **Important:** If a card is blocked by a processing rule, you can't unblock it in the Self-Care Portal. To unblock the card, contact your administrator to update the processing rule or contact our Support Team at **888.477.4500**.

If you’ve previously blocked a customer’s card, use the Self-Care Portal to unblock the card. Before you unblock a card, make sure that you’ve verified the cardholder’s information and business requirements.

> **Note:** To view the blocked cards in the Self-Care Portal, you must have the Processing Rules permission

To unblock a card, complete the following steps:

1. Sign in to https://payments.payroc.com/merchant/selfcare/.
2. From the side menu, select **Settings**, and then select **Blocked Cards**.
3. (Optional) Use the filters to display only the blocked cards.
4. Locate the card that you want to unblock.
5. From the Action column, select ![More options](https://support.payroc.com/assets/54fb423587e7f7ce.png), and then select **Unblock Card**.
   
   ![Blocked Cards page with Unblock Card highlighted in the Action column](https://support.payroc.com/assets/36247efb2e5a56b3.png)
6. In the dialog box, enter a reason for unblocking the card, and then select **UNBLOCK**. The customer's card is now unblocked.

## Related articles

- [Use the Self-Care Portal to block a card](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/account-management/block-a-card.md)
- [View the dashboard on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/getting-started/view-the-dashboard.md)

---

From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/account-management/unblock-a-card). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).