# Use the Self-Care Portal to block a card

Self-Care Portal

You can use the Self-Care Portal to block a customer’s card to prevent them from using it in future transactions.

You can block a card only after the customer has used it and the transaction is in an open batch or a closed batch. The steps you need to follow depend on the type of batch that the transaction is in:

- [Open batch](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/account-management/block-a-card.md#open-batch-0)
- [Closed batch](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/account-management/block-a-card.md#closed-batch-1)

## Open batch 

1. Sign in to https://payments.payroc.com/merchant/selfcare/.
2. On the side menu, select **Reporting**, and then select **Open Batch**.
3. Go to the **ALL TRANSACTIONS** tab.

![Open Batch page with the All Transactions tab highlighted](https://support.payroc.com/assets/713d2400a7a249ab.png)

4. From the list of transactions, locate the card that you want to block.

5. From the Action column, select ![More options](https://support.payroc.com/assets/54fb423587e7f7ce.png), and then select **Block Card**.

![All Transactions tab with the Action menu open and Block Card highlighted](https://support.payroc.com/assets/8bb338d33c1af591.png)

6. In the dialog box, enter a reason for blocking the card, and then select **BLOCK**.

> **Note:** We still process the transaction after you block the card. If you don’t want us to process the transaction, use the Self-Care Portal to void the transaction.

## Closed batch 

1. Sign in to [https://payments.payroc.com/merchant/selfcare/](https://payments.payroc.com/merchant/selfcare/).
2. On the side menu, select **Reporting**, and then select **Closed Batch**.
3. Go to the **TRANSACTIONS** tab.

![Closed Batch page with the Transactions tab highlighted](https://support.payroc.com/assets/decf974491e61acc.png)

4. Select your terminal number, and then select **ADD ALL TERMINALS**.

![Terminal number list on the Transactions tab with Add All Terminals highlighted](https://support.payroc.com/assets/cd48a0336874d528.png)

5. To search for the card using the card number, select **Order ID**, and then select **Card Number**.

6. Enter the last four digits of the card number that you want to block, and then click **SEARCH**.

![Transactions tab search by terminal and card number, with the Search button highlighted](https://support.payroc.com/assets/ee535824ed9c0270.png)

7. From the Action column, select ![More options](https://support.payroc.com/assets/54fb423587e7f7ce.png), and then select **Block Card**.

![Closed batch search results with the Action menu open and Block Card highlighted](https://support.payroc.com/assets/4f18a749ac6e6b40.png)

8. In the dialog box, enter a reason for blocking the card, and then select **BLOCK**.

## Related articles

- [Use the Self-Care Portal to unblock a card](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/account-management/unblock-a-card.md)
- [Search for a batch on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/getting-started/search-for-a-batch.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/account-management/block-a-card). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).