# Void a transaction on your AXIUM device

Payroc App on AXIUM DX8000, DX4000, and EX8000 devices

> **Note:** You can void sales and refunds if they're in an open batch. If the sale is in a closed batch, run a refund.

You can use your device to void the last transaction or void a different transaction.

1. Tap **⋮**, and then tap **Main Menu**.
2. Tap **Void**.
3. Void a transaction.
   - To void the last transaction, tap **Void Last Transaction**.
   - To void a different transaction, tap **Void Card Transaction**, and then tap the transaction that you want to void.
4. Confirm that the transaction details are correct, and then tap **Void**.
5. Enter your supervisor credentials:
   1. Tap **Supervisor Id**, and then enter your user ID.
   2. Tap **Supervisor Password**, and then enter your password.
   3. Tap **Login**.
6. (Optional) To print an extra copy of the receipt, tap **Print Merchant Copy**.
7. (Optional) To email a copy of the receipt to the customer, tap **Email and Text Receipt**, and then complete the following steps:
   1. Tap **Email**.
   2. Ask your customer to enter their email address.
   3. Tap **Send**.
   4. To return to the previous screen, tap **Cancel**.
8. (Optional) To send a copy of the receipt to the customer by SMS, tap **Email and Text Receipt**, and then complete the following steps:
   1. Tap **Text SMS**.
   2. From the **Country** drop-down menu, select the customer's country.
   3. Tap **Mobile**, and then ask your customer to enter their phone number.
   4. Tap **Send**.
   5. To return to the previous screen, tap **Cancel**.
9. To return to the main menu, tap **Back to Main Menu**.

## Related articles

- [Void a transaction with dual pricing on your Roc Terminal+ device](https://support.payroc.com/en-US/core-products/roc-terminal-plus/devices/newland-x800/dual-pricing/dual-pricing-void-a-transaction.md)
- [Void a transaction on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/void-a-transaction.md)
- [Run a refund on your AXIUM device](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/run-a-refund.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/void-a-transaction). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).