# Run a refund on your AXIUM device

Payroc App on AXIUM DX8000 and DX4000 devices

> **Note:** Depending on your account setup, your device may not run refunds. To turn on refunds, contact our Support Team.

1. Tap **⋮**, and then tap **Main Menu**.
2. Tap **Refund**, and then enter the refund amount.
3. Tap **Credit/Debit Return**.
4. Type your supervisor credentials.
   1. Tap **Supervisor Id**, and then enter your user ID.
   2. Tap **Supervisor Password**, and then enter your password.
   3. Tap **Login**.
5. Tap, swipe, or insert a payment card.
   OR
   To manually enter the card details:
   1. Tap **Use manual input instead**.
   2. Enter the card details.
   3. Tap **CONFIRM**.
6. (Optional) To send a digital copy of the receipt to the customer, tap Email and Text Receipt and complete the following steps:

- To send an email:

1. Tap **Email**.
2. Ask your customer to enter their email address.
3. Tap **Send**.
4. To return to the previous screen, tap **Cancel**.

- To send an SMS:

1. Tap **Text SMS**.
2. From the **Country** drop-down menu, select the customer's country.
3. Tap **Mobile**, and then ask your customer to enter their phone number.
4. Tap **Send**.
5. To return to the previous screen, tap **Cancel**.
6. (Optional) To run another refund, tap **Perform Another Refund**.
7. To return to the main menu, tap **Back to Main Menu**.

## Related articles

- [Run a referenced refund from the Virtual Terminal in Roc Services](https://support.payroc.com/en-US/core-products/roc-services/web-portal/virtual-terminal/run-a-referenced-refund.md)
- [Run a card refund on the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/virtual-terminal/run-a-card-refund.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/run-a-refund). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).