# My AXIUM DX8000 won't turn on

Payroc App on an AXIUM DX8000 device

If your DX8000 device doesn't turn on, try the following steps:

1. Charge your device with the USB charging cable that comes with your device.
2. Unplug the power cable from the device, wait for ten seconds, and then re-insert the power cable.

If the device still won't turn on, contact our Support Team at 888.477.4510 or email [support@rocpos.com](mailto:support@rocpos.com).

## Related articles

- [Axium DX8000 Quick Start Guide](https://support.payroc.com/en-US/core-products/roc-services/devices/axium-dx8000/axium-dx8000-quick-start-guide.md)
- [Turn on your AXIUM DX8000](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/turn-on-your-device.md)
- [The navigation bar on my Newland X800 has disappeared](https://support.payroc.com/en-US/core-products/roc-terminal-plus/devices/newland-x800/the-navigation-bar-on-my-x800-has-disappeared.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/my-device-wont-turn-on). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).