# My AXIUM DX8000 won't print transaction receipts

Payroc App on an AXIUM DX8000 device

If you can't print receipts from your AXIUM DX8000 device, but you can still process payments, complete the following steps:

- Check that you are using the correct receipt paper. The receipt paper is thermos-reactive and 58mm x 40mm in size.
- Check that you have installed the receipt paper correctly. For more information about how to replace your printer paper, go to [Replace the printer paper](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/replace-the-printer-paper.md).
- Charge your device. For more information about how to charge your device, go to [Charge your device](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/charge-your-device.md).

## Related articles

- [Change the print mode on your AXIUM device](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/change-the-print-mode.md)
- [Print a receipt from the Self-Care Portal](https://support.payroc.com/en-US/core-products/payroc-gateway/web-portal/transaction-management/print-a-receipt.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/my-device-wont-print-transaction-receipts). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).