# My AXIUM DX8000 won't connect to my wireless network

Payroc App on an AXIUM DX8000 device

If you can't connect your DX8000 device to your network, try the following ways to resolve the network connection issue. If you still can't connect your device to the network, contact our Support Team at 888.477.4510 or email [support@rocpos.com](mailto:support@rocpos.com).

> **Note:** You can use your mobile device as a hotspot until you have resolved your network connection issues.

## Check your Wi-Fi network 

- Check if your other devices can connect to the network.

## Check your device 

If your other devices can connect to your network, but your device can't, try the following ways to restore your connection:

- Check your Wi-Fi network signal strength.
- Refresh your Wi-Fi connection.
- Reboot your device.
- Reset your router.

## Check your Wi-Fi network signal strength 

1. Check the Wi-Fi signal strength on your device. Your Wi-Fi signal icon fills as the signal strength increases.
2. Move the device closer to the router until your Wi-Fi strength improves.
3. If that doesn’t work, refresh your Wi-Fi connection.

![Three device home screens with the Wi-Fi icon highlighted as it fills with increasing signal strength](https://support.payroc.com/assets/415b60880b50ca4b.jpg)

## Refresh your Wi-Fi connection 

- Check that you've entered the correct password.

## Forget your Wi-Fi connection 

1. From the App screen, tap **Settings**.
2. Enter **350000**.
3. Tap **Network & Internet**.
4. Tap **Wi-Fi**.
5. Tap the network that your device is currently connected to.
6. Tap **FORGET**.

## Reconnect to your Wi-Fi network 

1. Tap your network.
2. Enter the password for your wireless network, and then tap **OK**.
3. Tap **Connect**. If that doesn't work, reboot your device.
4. To return to the **Home** screen, tap **Home**.

## Reboot your device 

- Hold the power button for four seconds, and then select **Restart**. If that doesn't work, reset your router.

## Reset your router 

> **Warning:** If you reset your router, it disconnects all other connected devices.

- Follow your router’s instructions to reset it.

## Related articles

- [My Newland X800 can't connect to my wireless network](https://support.payroc.com/en-US/core-products/roc-terminal-plus/devices/newland-x800/my-x800-cant-connect-to-my-wireless-network.md)
- [Connect your AXIUM device to the internet](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/connect-to-your-wireless-network.md)

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From [Payroc Support](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/my-device-wont-connect-to-my-network). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).