# Contact us Account management What type of issue do you have? ### Processor What does your merchant ID (MID) begin with? ### 52 Which WorldPay support options do you need? ### Speak with a representative Merchant support Hours: Monday to Friday, 8:00 AM to 5:00 PM EST Call **1-800-621-8931.** After-hours support For support outside of regular hours, contact WorldPay directly at **1-800-683-2289**. ### Complete a voice authorization Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check. To complete a voice authorization with Worldpay, call **1-800-645-9120**. For more information about how to complete a voice authorization, go to [Complete a voice authorization](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md). ### Access my merchant account To access your merchant account, go to [https://www.accessmyiq.com/login](https://www.accessmyiq.com/login). ### Manage and validate PCI compliance To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either: Go to the [PCI Portal](https://saferpayments.yoursecurejourney.com/safemaker/login/portal). Call **1-833-534-8422**. ### Track and manage chargebacks To track and manage your chargebacks, either: Go to the [Chargeback Portal](https://www.accessmyiq.com/login). Call **1-800-667-9573**. ### 1 Is your MID 8-digits long? ### Yes Which WorldPay support options do you need? ### Speak with a representative Merchant support Hours: Monday to Friday, 8:00 AM to 5:00 PM EST Call **1-800-621-8931.** After-hours support For support outside of regular hours, contact WorldPay directly at **1-800-683-2289**. ### Complete a voice authorization Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check. To complete a voice authorization with Worldpay, call **1-800-645-9120**. For more information about how to complete a voice authorization, go to [Complete a voice authorization](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md). ### Access my merchant account To access your merchant account, go to [https://www.accessmyiq.com/login](https://www.accessmyiq.com/login). ### Manage and validate PCI compliance To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either: Go to the [PCI Portal](https://saferpayments.yoursecurejourney.com/safemaker/login/portal). Call **1-833-534-8422**. ### Track and manage chargebacks To track and manage your chargebacks, either: Go to the [Chargeback Portal](https://www.accessmyiq.com/login). Call **1-800-667-9573**. ### No If you don't know your MID, contact our Support Team for assistance: Email [cs@payroc.com](mailto:cs@payroc.com). Call **1-888-477-4500**. ### 7, 8, or 9 Is your MID 7-digits long? ### Yes Which WorldPay support options do you need? ### Speak with a representative Merchant support Hours: Monday to Friday, 8:00 AM to 5:00 PM EST Call **1-800-621-8931.** After-hours support For support outside of regular hours, contact WorldPay directly at **1-800-683-2289**. ### Complete a voice authorization Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check. To complete a voice authorization with Worldpay, call **1-800-645-9120**. For more information about how to complete a voice authorization, go to [Complete a voice authorization](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md). ### Access my merchant account To access your merchant account, go to [https://www.accessmyiq.com/login](https://www.accessmyiq.com/login). ### Manage and validate PCI compliance To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either: Go to the [PCI Portal](https://saferpayments.yoursecurejourney.com/safemaker/login/portal). Call **1-833-534-8422**. ### Track and manage chargebacks To track and manage your chargebacks, either: Go to the [Chargeback Portal](https://www.accessmyiq.com/login). Call **1-800-667-9573**. ### No If you don't know your MID, contact our Support Team for assistance: Email [cs@payroc.com](mailto:cs@payroc.com). Call **1-888-477-4500**. ### 434, 5166, or 708 Which Fiserv support options do you need? ### Speak with a representative Merchant support Hours: Monday to Friday, 8:00 AM to 6:00 PM CST If you have questions about funding, billing, or statements, call our Merchant Support Team at **1-800-204-6431**. If you have questions about your terminal configuration, payment processing, or the gateway, call our Tech Support Team at **1-800-572-2267**. After-hours support For support outside of regular hours, call **1-800-228-0210**. ### Complete a voice authorization Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check. If your MID begins with 434 or 5166, call **1-800-228-1122**. If your MID begins with 708, call **1-800-645-9120**. For more information about how to complete a voice authorization, go to [Complete a voice authorization](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md). ### Access my merchant account To access your merchant account, go to [https://www.youraccessone.com/64_ms_login.aspx.](https://www.youraccessone.com/64_ms_login.aspx.) ### Manage and validate PCI compliance To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either: Go to the [PCI Portal](https://www.pciapply.com/payroc). Call **1-844-218-5392**. ### Track and manage chargebacks To track and manage your chargebacks, either: Go to the [Chargeback Portal](https://accounts.businesstrack.com/as/authorization.oauth2?client_id=businesstrack_oauth&response_type=code&redirect_uri=https%3A%2F%2Fmiam.businesstrack.com%2Fmanage%2Fapi%2Fauthz%2Foauth2%2Ftoken). Call **1-800-672-5007**. ### 7641 or 8959 What TSYS support options do you need? ### Speak with a representative Merchant support Hours: Monday to Friday, 8:00 AM to 6:00 PM CST If you have questions about funding, billing, or statements, call our Merchant Support Team at **1-800-204-6431**. If you have questions about your terminal configuration, payment processing, or the gateway, call our Tech Support Team at **1-800-572-2267**. After-hours support For support outside of regular hours, call **1-800-228-0210**. After-hours device support For device support outside of regular hours, call the number for your device: Desk 3500, Desk V400, or Desk VX520: **1-800-552-8227** PAX: **1-877-859-0099** Dejavoo: **1-877-358-6797** Valor: **1-800-615-8755** ### Complete a voice authorization Use voice authorization to authorize a sale or perform an Address Verification Service (AVS) check. To complete a voice authorization with TSYS, call **1-800-291-4840**. For more information about how to complete a voice authorization, go to [Complete a voice authorization](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md). ### Access my merchant account To access your merchant account, go to [https://merlinkresponse.com](https://merlinkresponse.com/). ### Manage and validate PCI compliance To manage and validate your Payment Card Industry Data Security Standard (PCI-DSS) requirements, either: Go to the [PCI Portal](https://pcicez.gpndi.com/safemaker/login/portal). Call **1-833-571-3928**. ### Track and manage chargebacks To submit documentation for a dispute or chargeback, either: Go to our [online portal](https://merlinkresponse.com/). Send the documentation by fax to **1-706-644-5210**. For assistance with chargebacks, call **1-866-637-5467**. ### I don't know my MID If you don't know your MID, contact our Support Team for assistance: Email [cs@payroc.com](mailto:cs@payroc.com). Call **1-888-477-4500**. ### Gateway Which gateway are you using? ### Payroc Gateway ![Payroc logo](https://support.payroc.com/assets/56c93563f6fca872.png) Phone: **1-888-477-4500** Email: [cs@payroc.com](mailto:cs@payroc.com) [Merchant Portal](https://payments.payroc.com/merchant/selfcare/) [Merchant Resources](https://support.payroc.com/en-US/core-products/payroc-gateway.md) ### TranSafe ![TranSafe logo](https://support.payroc.com/assets/b1e96c6618c06fea.png) Phone: **1-888-311-5203** Email: [ts.commerce@payroc.com](mailto:ts.commerce@payroc.com) [Merchant Portal](https://portal.transafe.com/) [Merchant Resources](https://www.youtube.com/channel/UC767ud0svXAo6s-0_T1iueA/videos) [Developer Resources](https://www.transafe.com/developers) ### Bill & Pay ![Bill & Pay logo](https://support.payroc.com/assets/9c95b91f69810d8e.png) Phone: **1-800-654-5540** Email: [support@billandpay.com](mailto:support@billandpay.com) [Merchant Portal](https://www.billandpay.com/securelogin/index.php) [Developer Resources](https://www.billandpay.com/webservices/) ### SkyLink ![SkyLink logo](https://support.payroc.com/assets/638d3c219b55f2fd.png) Phone: **1-888-311-5203** Email: [ts.commerce@payroc.com](mailto:ts.commerce@payroc.com) [Merchant Portal](https://portal.transafe.com/) [Merchant Resources](https://www.youtube.com/channel/UC767ud0svXAo6s-0_T1iueA/videos) [Developer Resources](https://www.transafe.com/developers) ### Valor ![Valor PayTech logo](https://support.payroc.com/assets/63d8b89dda8e3c48.jpg) Phone: **1-800-615-8755** Email: [support@valorpaytech.com](mailto:support@valorpaytech.com) [Merchant Portal](https://online.valorpaytech.com/) [Merchant Resources](https://kb.valorpaytech.com/docs/mtoc) ### PayTrace ![PayTrace logo](https://support.payroc.com/assets/6dd72712095b95de.png) Phone: **1-888-806-6545** Email: [support@paytrace.com](mailto:support@paytrace.com) [Merchant Portal](https://www.paytrace.com/) [Merchant Resources](https://paytrace.atlassian.net/wiki/spaces/HD/overview) [Developer Resources](https://developer.north.com/b2b/integration-guide) ### Authorize.net ![Authorize.net logo](https://support.payroc.com/assets/147e745a7354efb0.png) Phone: **1-877-447-3938** Email: [support@authorize.net](mailto:support@authorize.net) [Merchant Portal](https://account.authorize.net/) [Developer Resources](https://developer.authorize.net/) ### Forte ![Forte logo](https://support.payroc.com/assets/22a7443768128007.jpg) Phone: **1-866-290-5400** Email: [support@forte.net](mailto:support@forte.net) [Merchant Portal](https://www.forte.net/) [Merchant Resources](https://support.forte.net/support/home) [Developer Resources](https://www.forte.net/developers/) ### USAePay ![USAePay logo](https://support.payroc.com/assets/2b064c6ce294b1b2.png) Phone: **1-866-872-3729** Email: [support@usaepay.com](mailto:support@usaepay.com) [Merchant Portal](https://www.usaepay.com/) [Developer Resources](https://help.usaepay.info/developer/) ### My gateway is not listed or I don't know my gateway If your gateway is not listed or if you don’t know your gateway, contact our Support Team for assistance: Email [cs@payroc.com](mailto:cs@payroc.com). Call **1-888-477-4500**. ### Other If you have other issues, contact our Support Team for assistance: Email [cs@payroc.com](mailto:cs@payroc.com). Call **1-888-477-4500**. ## Related articles - [View a transaction report on your AXIUM device](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/view-a-transaction-report.md) - [Update your Roc Giving account information](https://support.payroc.com/en-US/core-products/roc-giving/update-your-roc-giving-account-information.md) - [Password best practices](https://support.payroc.com/en-US/account-management/password-best-practice.md) --- From [Payroc Support](https://support.payroc.com/en-US/account-management/contact-us). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).