# Complete a voice authorization

Account management

Use voice authorization to authorize a sale or to perform an address verification (AVS) check over the phone. You can use voice authorization when your payment device is unavailable or when a transaction needs additional verification. Before you call, you need the following information:

- Your merchant ID (MID)
- The customer's payment details

The steps to complete a voice authorization vary depending on your payment processor. Use the table below to identify your processor, and then go to the correct instructions.

| MID that starts with | Processor | Instructions |
| --- | --- | --- |
| 52  1 if you boarded before 2013 and your MID is 8 digits.  7, 8, or 9 if you boarded before 2013 and your MID is 7 digits. | WorldPay | Go to [WorldPay](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md#worldpay-0). |
| 543, 555, 393, 7641, 8959 | TSYS | Go to [TSYS](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md#tsys-7). |
| 434 or 5166 | Fiserv Omaha or Fiserv North FDMS | Go to [Fiserv Omaha or Fiserv North FDMS](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md#fiserv-omaha-or-fiserv-north-fdms-14). |
| 708 | Fiserv North FACS | Go to [Fiserv North FACS](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization.md#fiserv-north-facs-21). |

## WorldPay 

You can use voice authorization to authorize a sale or to perform an AVS check.

### Authorize a sale 

#### Identify your account 

1. Call **1-800-645-9120**.
2. Enter your merchant ID, and then press **#**.

#### Enter the sale information 

1. Enter the card number, and then press **#**.
2. Enter the 4-digit expiration date, and then press **#**.
3. To authorize a sale, press **1**.
4. Enter the sale amount, and then press **#**. Enter the amount in cents, for example, enter **100** for $1.00.
5. Confirm the amount that you entered:
   - If the amount is correct, press **1**.
   - If the amount is incorrect and you want to enter a different amount, press **2**.
6. If the sale is approved, you receive an approval message along with the authorization code. To repeat the message, press **0**.
7. (Optional) Start a new authorization:
   - To start a new authorization for the same card, press **1**.
   - To start a new authorization for a different card, press **2**.

### Perform an AVS check 

#### Identify your account 

1. Call **1-800-645-9120**.
2. Enter your merchant ID, and then press **#**.

#### Enter the customer's information 

1. Enter the card number, and then press **#**.
2. Enter the 4-digit expiration date, and then press **#**.
3. To perform an AVS check, press **2**.
4. Enter the customer’s street number with apartment number, if it applies, and then press **#**, for example, if the address is 457 Main Street Apartment 2, enter **4572**.
5. Enter the customer’s zip code, and then press **#**.
6. Listen for the message to confirm whether the address matches. To repeat the message, press **0**.
7. (Optional) Start a new authorization:
8. To start a new authorization for the same card, press **1**.
9. To start a new authorization for a different card, press **2**.

## TSYS 

You can use voice authorization to authorize a sale or to perform an AVS check.

### Authorize a sale 

#### Identify your account 

1. Call **1-800-291-4840**.
2. For English, press **1**. For Spanish, press **2**.
3. Enter the merchant ID, and then press **#**.
4. Enter the merchant’s ZIP code, and then press **#**.

#### Enter the sale information 

1. To authorize a sale, press **1**.
2. Enter the card number, and then press **#**.
3. Enter the 4-digit expiration date, and then press **#**.
4. Enter the sale amount, and then press #. Enter the amount in cents, for example, enter **100** for $1.00.
5. Confirm the amount that you entered:
   - If the amount is correct, press **1**.
   - If the amount is incorrect and you want to enter a different amount, press **2**.
6. If the sale is approved, you receive an approval message along with the authorization code and transaction ID. To repeat the message, press **1**.
7. (Optional) To start a new authorization, press *****.

### Perform an AVS check 

#### Identify your account 

1. Call **1-800-291-4840**.
2. For English, press **1**. For Spanish, press **2**.
3. Enter your merchant ID.
4. Enter your ZIP code, and then press **#**.

#### Enter the customer's information 

1. To perform an AVS check, press **22**.
2. Enter the card number, and then press **#**.
3. Enter the 4-digit expiration date, and then press **#**.
4. Enter the customer’s street number with apartment number, and then press **#**, for example, if the address is 457 Main Street Apartment 2, enter **4572**.
5. Enter the customer’s ZIP code, and then press **#**.
6. Listen for the message to confirm whether the address matches. To repeat the message, press **1**.
7. (Optional) To start a new authorization, press *****.

## Fiserv Omaha or Fiserv North FDMS 

You can use voice authorization to authorize a sale or to perform an AVS check.

### Authorize a sale 

#### Identify your account 

1. Call **1-800-228-1122**.
2. To authorize a sale, press **1**.
3. Enter your merchant ID, and then press **#**.

#### Enter the sale information 

1. Enter the card number, and then press **#**.
2. Enter the 4-digit expiration date, and then press **#**.
3. Enter the sale amount, and then press **#**. Enter the amount in cents, for example, enter **100** for $1.00.
4. Confirm the amount that you entered:
   - If the amount is correct, press **1**.
   - If the amount is incorrect and you want to enter a different amount, press **2**.
5. To authorize a sale for goods and services, press **1**.
6. If the sale is approved, you receive an approval message along with the authorization code.
7. (Optional) To begin another authorization, follow the prompt to enter the card number.

### Perform an AVS check 

#### Identify your account 

1. Call **1-800-228-1122**.
2. To perform an AVS check, press **2**.
3. Enter the merchant ID, and then press **#**.

#### Enter the customer's information 

1. Enter the card number, and then press **#**.
2. Enter the 4-digit expiration date, and then press **#**.
3. Enter the customer’s street number with apartment number, and then press **#**, for example, if the address is 457 Main Street Apartment 2, enter **4572**.
4. Enter the customer’s ZIP code, and then press **#**.
5. Listen for the message to confirm whether the address matches.
6. (Optional) Start a new authorization or AVS check:
   - To start an authorization with this address verification, press **1**.
   - To start another AVS check, press **2**.
   - To speak to a representative, press **3**.

## Fiserv North FACS 

### Authorize a sale 

#### Identify your account 

1. Call **1-800-645-9120**.
2. Enter your merchant ID or authorization ID, and then press **#**.
3. Enter your 10-digit business phone number, and then press **#**.
4. From the list, select your business name.

#### Enter the sale information 

1. To authorize a sale, press **1**.
2. Enter the card number, and then press **#**.
3. Enter the 4-digit expiration date, and then press **#**.
4. Enter the CVV code, and then press **#**.
5. Enter the sale amount, and then press **#**. Enter the amount in cents, for example, enter **100** for $1.00.
6. Confirm the amount that you entered:
   - If the amount is correct, press **1**.
   - If the amount is incorrect and you want to enter a different amount, press **2**.
7. To authorize a sale for goods and services, press **1**.
8. If the sale is approved, you receive an approval message along with the authorization code. To repeat the message, press **1**.
9. (Optional) Start a new authorization:
   - To perform an AVS check for this transaction, press **2**.
   - To start a new authorization, press **3**.

### Perform an AVS check 

#### Identify your account 

1. Call **1-800-645-9120**.
2. Enter your merchant ID, and then press **#**.
3. Enter your 10-digit business phone number, and then press **#**.
4. From the list, select your business name.

#### Enter the customer's information 

1. To perform an AVS check, press **2**.
2. Enter the card number, and then press **#**.
3. Enter the 4-digit expiration date, and then press **#**.
4. Enter the customer’s street number with apartment number, and then press **#**, for example, if the address is 457 Main Street Apartment 2, enter **4572**.
5. Enter the customer’s zip code, and then press **#**.
6. Listen for the message to confirm whether the address matches. To repeat the message, press **1**.
7. (Optional) Start a new authorization:
   - To start an authorization with this address verification, press **2**.
   - To perform a new AVS check, press **3**.

## Related articles

- [Void a transaction on your AXIUM device](https://support.payroc.com/en-US/core-products/payroc-gateway/devices/axium-dx8000/void-a-transaction.md)

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From [Payroc Support](https://support.payroc.com/en-US/account-management/complete-a-voice-authorization). Every page is listed in [llms.txt](https://support.payroc.com/llms.txt).